We live in interesting and challenging times. If you were to believe all the dire economic predictions, you certainly could give yourself an ulcer worrying about your economic future! During the really bad recession in the early part of the 1990’s, most healthcare practices experienced dives in the income, sometimes very substantial. Our clients, on
9 Practical Tips 1. Disagree: Many so-called “experts” would like to convince you that things are “all bad.” You have two choices, you can agree and go into apathy about doing well at this time, or you can disagree and flourish and prosper. 2. Ignore the bad news: When people read or hear bad news
Words Of Encouragement I was speaking with a staff member of a healthcare practice the other day and she had a problem. This young woman is the sole staff member in the practice. She told me that her boss never gives her encouragement and wondered what she could do about it. She used to run
How DOES one prosper even in tough economic times? The answer is simple: do a better job of taking care of your own show. You can’t control events happening outside your door, but you sure CAN control the quality and quantity of service that your practice delivers to your patients. Do this quick evaluation of
No matter the number of years your practice has been in business, it is always healthy to have a steady flow of new patients coming into your practice in order to maintain a continual expansion. Here is one way to increase the flow of new patients into your practice. Telephone Shopper Handling: In many practices,
How do you want to improve your lifestyle? Your standard of living? Do you want a new car, a more comfortable house, better clothes? What is the ideal lifestyle for you? If everything went well this year, how would you be living? Take a minute to write a description of the lifestyle you want. Next,
Every province has its own labour laws and while they have many similarities, they also are unique in many ways. As an employer, you have certain rights and obligations and so do your employees. If you don’t know these, you will at some point in time almost certainly run into problems. Q: How many statutory
While there are a variety of reasons why patients may complain about service, here is one you may not have thought of. Even though the story below is profession specific, the idea applies to any type of healthcare practice. Here is an interesting story we found that applies to any healthcare office: The biggest problem
Client loyalty is a big issue these days with all the marketing that is thrown at them, such as Direct Mailing fliers from other practices. When your patients or clients are away from your practice, you are “out of sight, out of mind.” Therefore, building loyalty through more frequent contact or reminders of your practice
The road to success is in the fast lane. You succeed based on the quality of your work, the amount of work you do and one other factor: speed. How fast can you go? Rev it up with these 10 TIPS: Jump into projects as soon as possible. Act quickly on opportunities. If you see
As the manager or owner of a practice, you are the LEADER. The one who sets the bar and the future success of the practice. Right? There are 3 things the team need from you: Direction, Inspiration and Recognition. DIRECTION If your team knows where you are going with the practice, what you want to
AND IF SO, WHERE AND BY HOW MUCH? Working as a healthcare provider full time, you may sometimes wonder if things could be done differently in your practice, or if you have aspects of the practice that are inefficient, or if you are achieving the full potential of your practice. These are good self-analysis questions
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