Blog Articles

Feeling like you are working too hard has many underlying reasons.  Bottom line, it’s no fun going home at the end of the day exhausted and sometimes too tired to even make dinner or play with your kids or work on your pet hobby.  Definitely no way to live your life! A few of the

In regards to your business, where is your attention right now because of the pandemic crisis?  There are three possible answers: Stuck in the past and feeling hard done by or sad (and we currently have a lot of reasons to); or Pinned in the present with worry, fear and frustration; or Creating a positive

Please keep up the good work on staying safe. We are almost through this crisis. Most practices, though not all, are getting back in production, albeit a little creakily. So many new rules and requirements in the new normal that practices are not able to move at their pre-pandemic speed. Safety is the new watchword

At this time, we are experiencing an international pandemic and we have gone through, against our wills, two or three months of abnormal experiences wherein we have been locked down and required to quarantine and socially distance ourselves from everyone we know except our immediate household family. The resultant anxiety and nervousness that most people

While some areas have started on the re-opening of services and production, others have not or are doing a “gentle reawakening”.  Most of us are pretty antsy to get back at it and to start the long recovery process. The key to successfully navigating the “new normal” seems to be flexibility.  Lots of things are

What a strange period of time we are going through with Covid-19 and no crystal balls or instruction books to tell us precisely when it is going to end and how the economy and our businesses will be doing when the switch is flipped and we can resume our “normal” life!  And what will “normal”

Have you ever walked into a practice that was totally cluttered and disorganized looking?  Did you wonder about the person who let it get like that?  Did your confidence and respect for the owner of the space go up or down?  Did it inspire you to want to return for care?  Probably not. People DO

What do you do when things are going well?  Lots of new patients so you are fully booked.  A great team working smart and hard.  Running on time.  Enough profit to make even you happy. Have you ever experienced this?  And, have you ever had it start down a slippery slope that ended the happy

When you own a practice, you are the boss, the coach, the team leader, “the buck stops here” person, and so on.  You should get a Supernova Award for all that you do sometimes to hold everything together despite anything! Do you ever get tired of being the “go to” person when something goes wrong

Wait … what???  While most practice owners and their teams are quite dedicated to attracting more new patients (as they should be), there are times when it is beneficial to the practice to know how to lose a patient.  Every practice has one or more patients you would cheerfully love to send to your competition,

Is it actually true that “there are no good staff out there”?  We have heard that statement from practically every practice owner at the start of our working together (more than 1,700 so far) over the last 30 years.  Does that make it true? The answer is “no, it is not true,” as evidenced by