Words Of Encouragement I was speaking with a staff member of a healthcare practice the other day and she had a problem. This young woman is the sole staff member in the practice. She told me that her boss never gives her encouragement and wondered what she could do about it. She used to run […]
Motivating Staff and The Boss Read More »
How DOES one prosper even in tough economic times? The answer is simple: do a better job of taking care of your own show. You can’t control events happening outside your door, but you sure CAN control the quality and quantity of service that your practice delivers to your patients. Do this quick evaluation of
This is a famous line out of a great movie “Cool Hand Luke,” and while it was said in a bit of a threatening way in the movie, it has always stuck with me as a truism in almost any management difficulty I have encountered. Here are some of the symptoms of a failure to
“What We Have Here Is a Failure to Communicate” Read More »
Years ago I did an article concerning treatment presentation. Poor or weak treatment presentation is still the most common difficulty among our clients. Even with a good presentation, you must be able to deal with the objections raised by the patient in order to get them to go ahead with the optimum care for them.
Handling Patient Objections Read More »
Every province has its own labour laws and while they have many similarities, they also are unique in many ways. As an employer, you have certain rights and obligations and so do your employees. If you don’t know these, you will at some point in time almost certainly run into problems. Q: How many statutory
Employer and Employee Rights Read More »
While there are a variety of reasons why patients may complain about service, here is one you may not have thought of. Even though the story below is profession specific, the idea applies to any type of healthcare practice. Here is an interesting story we found that applies to any healthcare office: The biggest problem
Client loyalty is a big issue these days with all the marketing that is thrown at them, such as Direct Mailing fliers from other practices. When your patients or clients are away from your practice, you are “out of sight, out of mind.” Therefore, building loyalty through more frequent contact or reminders of your practice
Client Loyalty – Stick In Their Minds Read More »
The road to success is in the fast lane. You succeed based on the quality of your work, the amount of work you do and one other factor: speed. How fast can you go? Rev it up with these 10 TIPS: Jump into projects as soon as possible. Act quickly on opportunities. If you see
10 Tips For Speeding Up Your Success Read More »
Internal marketing has hundreds of aspects to it, but there are some that are more vital than others. Having a “vision” for the practice is one of these. While more money may be an underlying motivation for growing your practice, you won’t find many patients or clients that want to come into your practice to
Vision for your Practice Read More »
Whether you have been in practice for years, or whether it is still a figment of your imagination, a practice can be like a blank page. You as the owner get to write on it what you want. It is YOUR page. If you already have a practice, think back to what you wanted when
Your Practice Can Be Like a Blank Page Read More »
Many healthcare professionals have the “feeling” that there are a lot of ways that their practice is being inefficient but either don’t know in what way exactly; or they do know, but don’t know what to do about it. However, they have the feeling that if they just “tightened up the ship” they would experience
Inefficiencies Eating Your Profits? Read More »
Hopefully, the first thought that you had, in terms of how to improve profitability, was not “increase my fees.” While it is always possible, if you are billing below the provincial fee guide, that you SHOULD increase your fees, this is not necessarily the first thing you should do. In actual fact, one of the
How to Improve Profitability Read More »