While there are a variety of reasons why patients may complain about service, here is one you may not have thought of. Even though the story below is profession specific, the idea applies to any type of healthcare practice. Here is an interesting story we found that applies to any healthcare office: The biggest problem […]
Going in to work every day can be a drudgery or a feel like a duty to show up. Same old, same old. Everyone reports in and gets on with the day. Then there are the bad news bears (sometimes patients, sometimes staff) that bring in negativity and bad news to the practice. Brings everyone
A practice is as successful as each of its members is interested in contributing to its success. Also, an individual is as successful as he or she actually contributes to the success of his or her group. So we can safely assume that, in order to expand, succeed and thrive in today’s crazy, overly competitive
The Unsung Hero of Practice Success Read More »
Many healthcare professionals have the “feeling” that there are a lot of ways that their practice is being inefficient but either don’t know in what way exactly; or they do know, but don’t know what to do about it. However, they have the feeling that if they just “tightened up the ship” they would experience
Inefficiencies Eating Your Profits? Read More »
We held a Power Practice Conference this past weekend with this awesome speaker, Patrick Valtin. He wowed us with 3 days of valuable, practical data. Here is one of the concepts he put forward. Just as products have a life cycle or shelf life, so do business owners and managers. You can go from the
The Life Cycle of a Manager Read More »
Once upon a time, patients or clients rarely got marketed to by other practices. They chose their healthcare providers based on location or referral, and stuck with them unless one or the other moved away or passed on. They were not bombarded with envelopes of coupons in their mail boxes containing fliers for practices, nor
Email Newsletters and Loyalty Issues Read More »
Like most healthcare professionals you probably want new patients or clients to knock at your front door, but which front door? There is the physical front door to your office for walk-ins (though usually people call first to make an appointment). And then there is the “virtual” front door … your website. If you do
Which comes first: Website or Social Media? Read More »
While most of the practice owners we meet with enjoy the profession they chose in varying degrees from “like it” up to “passionate about it”, almost every one of them would give their eye teeth for more time away from the practice (without decreasing their take home pay). This can range from “I would like
MORE VACATION TIME – SAME INCOME? … “OUTSIDE THE BOX” THINKING! Read More »
In the current marketplace in Canada, there is a growing sense of change and uncertainty. Therefore, as the owner or manager of a business, more skill is required than ever before to maintain an even keel and efficient course to optimum productivity from your team players. You must give them a sense of security while
“Nice” Genes, Boss! Read More »
Have you ever experienced disappointing results when marketing your practice? Did you expect a better response than you got? Have you ever wondered how other practices have managed to have a huge number of new patients from their marketing? What, you might ask yourself, is the magic formula to improve your marketing strategy? The answer
3-Step Marketing Strategy: Know Before You Grow Read More »
You can hire the best of candidates to join your staff team – she has the right experience and good enthusiasm and lots of good ideas. She also, from her side of the picture, has high hopes that YOU are going to be a great leader and that you know how to train her so
How to Destroy a Really Great Staff Member Read More »
Usually you choose a profession or a job because you have an interest or even a love for the type of results that you can achieve. When you do what you love, your odds of success are much greater. You have more passion, more energy and more fun. You look forward to Monday Mornings. Your
Love Your Work? Hate Your Work? Read More »