practice management skills

Referrals to Specialists

Referrals to Specialists

Patients are referred to specialists outside of the practice as a normal course of action. However, the choice of who you refer to reflects directly upon you and your practice. A specialist who has a poor bedside manner may alienate your patient and you may lose them as a result. It is vital that you

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PR marketing

Grow Your Practice through Good PR

Amongst the thousands of ways to grow your practice, an important one often overlooked or underrated is the Power of PR. Public Relations is essentially a matter of communicating the ideal impression of you and your practice to the people you want to come to you for service. Public Relations delivers ideas, not products or

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Busy, Frustrated and Stressed?

Have you ever been “busy” all day, but didn’t achieve your goals? You were probably distracted. Ever wonder why you feel frustrated at work? Distractions might be slowing you down. Ever feel stressed out? Distractions might be the source of this. Examples: Supplies ran out unexpectedly, salespeople dropped in without appointments, discussions about personal problems,

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Put A Shark In Your Tank

A Fishing Story The Japanese love fresh fish.  However, the waters close to Japan have not held many fish for decades.  So to feed the Japanese population, fishing boats got bigger and went farther than ever. The farther the fishermen went, the longer it took to bring in the fish.  If the return trip took

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A Leader Is Created

If you are not a “born leader,” take heart.  Most real true leaders are created in the crucible of life, or else by mentoring, or by actual training.  However we get there, we all need to be leaders in our own endeavors if we are to be successful.  Whether you own a practice with no

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We Want You

Hiring the Mini Me

Is it really possible to find an employee who thinks exactly like you? In a word, “no.” We all have a lifetime of varied, non-identical experiences that shape us and our thinking processes.  Therefore, the chances of hiring your twin is not something you should count on. Ideally, you should be looking for someone who

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Are you an Inspiring Leader?

Sometimes life can feel a little flat and not so interesting and you may wonder why you even bother doing what you do.  Especially after a patient or client dumps all over you for something you did or didn’t do.  And to make matters worse, if you are the boss, you are supposed to be

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How To Prosper

How DOES one prosper even in tough economic times? The answer is simple: do a better job of taking care of your own show. You can’t control events happening outside your door, but you sure CAN control the quality and quantity of service that your practice delivers to your patients. Do this quick evaluation of

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How to Improve Your Lifestyle Despite the Recession

How do you want to improve your lifestyle? Your standard of living? Do you want a new car, a more comfortable house, better clothes? What is the ideal lifestyle for you? If everything went well this year, how would you be living? Take a minute to write a description of the lifestyle you want. Next,

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Communication

“What We Have Here Is a Failure to Communicate”

This is a famous line out of a great movie “Cool Hand Luke,” and while it was said in a bit of a threatening way in the movie, it has always stuck with me as a truism in almost any management difficulty I have encountered. Here are some of the symptoms of a failure to

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Handling Patient Objections

Years ago I did an article concerning treatment presentation. Poor or weak treatment presentation is still the most common difficulty among our clients. Even with a good presentation, you must be able to deal with the objections raised by the patient in order to get them to go ahead with the optimum care for them.

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Team Work

Employer and Employee Rights

Every province has its own labour laws and while they have many similarities, they also are unique in many ways. As an employer, you have certain rights and obligations and so do your employees. If you don’t know these, you will at some point in time almost certainly run into problems. Q: How many statutory

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