Management Skills Made Simple

Ejecting a Patient or Client

Janice 28/08/2014

Have you ever had a patient or client like this: “Where did you say you got your degree?” “Why can’t you run on time?” “Whose

10 Reasons a Patient Would Leave You

Janice 15/08/2014

Most patients or clients are not fickle. They have particularities and specific needs, and some are more challenging than others. The first appointment with them

How to Use Social Media

Janice 12/08/2014

I do not know how to use Facebook, Twitter, Instagram and Pinterest. There! I have confessed it. I am constantly told that these are important

Field Of Dreams

Janice 08/08/2014

A practice owner of two years recently told me that he had the idea from the movie “Field of Dreams” that “if you build it

Success Through Teamwork

Janice 05/08/2014

In looking for a great quote to head up this week’s help column, we came across so many good quotes from really excellent executives that

The Ideal Employee

Janice 03/08/2014

If one were to stand in the shoes of an employer and ask oneself, what are the qualities of an ideal staff member, one might

How To Handle Bullies, Complainers, Critics and Whiners

Janice 01/08/2014

One of the staff at your office is demanding you do part of her or his job without pay or credit. What do you say

Want to reduce your stress?

Janice 31/07/2014

As a practice owner, life can be a bit (or a lot) hectic and aggravating (with all the decisions to be made) and tricky (dealing

Is Marketing Driving You Crazy?

Janice 29/07/2014

Marketing, marketing, marketing. Once upon a time, you just had to rent a space (oops, marketing), put a sign out front so people knew you

Multi-tasking: The Invisible Time Thief

Janice 29/07/2014

Have you ever had a day where it was non-stop multi-tasking? Staff interrupting you while you’re trying to write up some charts, while handling supplier

Statistics Are Slippery Things!

Janice 26/07/2014

When managing a business or a practice, keeping an accurate tabulation of your production is extremely useful. If you don’t know the results of various

It’s Show Time!