Never underestimate the care it shows when you thank your staff for a job well done or for going the extra mile on something for the practice. There are many, many ways of showing appreciation, from just a straight, “Thank you for doing a great job this week!” to meaningful rewards and recognition. It raises […]
Employee Recognition Ideas Read More »
While every member of your team is extremely important in the delivery of perfect service to your clientele, the people who hang out at the front desk play a huge part in the growth, size and profitability of your practice. In fact, the business starts and ends at the front, from a patient or client’s
With 2015 just around the corner, it’s time to do a little planning for it so you start the new year off with a bang and a burst of energy to make it be your best year to date. After holiday time, revving the practice engines back up with some promotion is a good place
Grow, Grow, Grow Your Practice Read More »
“Excellence is not a destination; it is a continuous journey that never ends.” Brian Tracy “You can do anything you wish to do, have anything you wish to have, be anything you wish to be.” Robert Collier “Since most of us spend our lives doing ordinary tasks, the most important thing is to carry them
On the Verge of Greatness? Read More »
Don’t you hate it when you ask someone to do something and they say “No” point blank as the first word out of their mouth? Or they say “I can’t,” or “I won’t,” or “never,” or “impossible”? Negativity is very off-putting and individuals who get into this way of handling things are often avoided
Attitude is Everything! Read More »
Recently, a healthcare professional came to us saying he needs to change the way he does things because it’s not working for him. He asked me if I’d heard the famous saying, “The definition of insanity: Doing the same thing over and over again and expecting a different result.” And yes, we are quite familiar
The Definition of Insanity Read More »
Like most practitioners you probably would like an increased flow of new patients, right? And there are probably many hundreds of ways that we know of that will accomplish this task. One of them is the use of YouTube. Why YouTube? It’s a free way of marketing to the whole wide world. You can make
How Can YouTube Grow Your Practice? Read More »
Have you ever bought a product or paid for a service where you didn’t quite get what you thought you were paying for? Not quite the expected quality? Or not the level of service and care that you thought you were entitled to? Did you grumble about it to yourself and just resolve not to
Service Above and Beyond Read More »
A practice can be a very busy environment and the pace can be fast and furious with patients coming and going. It is easy for things to fall through the cracks. Sometimes important things. Things that are dropped service to the patients and cause upsets. You may, as the boss, find yourself firing off orders
Increasing Efficiency Read More »
There are many stories about bosses you could live without, who get angry and make your life difficult, and you may have experienced some of them yourself. We won’t go there today, but rather, we are going to look at the ideal world. Most staff are satisfied with their jobs overall. But what takes a
Bosses Who Sing Praises Read More »
So you’re going along with a fairly successful practice, making ends meet and enjoying some perks of life and time for family … your practice strategy is working. And then suddenly, you wake up one day and notice that your numbers are slowly (or quickly) worsening. Stats going down are one of the biggest fears
Things Happen and Times Change Read More »
Websites are so vital these days because they can generate a lot of new patients or clients for your practice if well done. And there are hundreds of thousands of website designers and “experts” available, but they are not always properly trained in marketing and PR. While our company does not design websites, we are
Missing This on Your Website? Read More »