This is a famous line out of a great movie “Cool Hand Luke,” and while it was said in a bit of a threatening way in the movie, it has always stuck with me as a truism in almost any management difficulty I have encountered. Here are some of the symptoms of a failure to
Years ago I did an article concerning treatment presentation. Poor or weak treatment presentation is still the most common difficulty among our clients. Even with a good presentation, you must be able to deal with the objections raised by the patient in order to get them to go ahead with the optimum care for them.
Every province has its own labour laws and while they have many similarities, they also are unique in many ways. As an employer, you have certain rights and obligations and so do your employees. If you don’t know these, you will at some point in time almost certainly run into problems. Q: How many statutory
While there are a variety of reasons why patients may complain about service, here is one you may not have thought of. Even though the story below is profession specific, the idea applies to any type of healthcare practice. Here is an interesting story we found that applies to any healthcare office: The biggest problem
Client loyalty is a big issue these days with all the marketing that is thrown at them, such as Direct Mailing fliers from other practices. When your patients or clients are away from your practice, you are “out of sight, out of mind.” Therefore, building loyalty through more frequent contact or reminders of your practice
The road to success is in the fast lane. You succeed based on the quality of your work, the amount of work you do and one other factor: speed. How fast can you go? Rev it up with these 10 TIPS: Jump into projects as soon as possible. Act quickly on opportunities. If you see
Going in to work every day can be a drudgery or a feel like a duty to show up. Same old, same old. Everyone reports in and gets on with the day. Then there are the bad news bears (sometimes patients, sometimes staff) that bring in negativity and bad news to the practice. Brings everyone
A practice is as successful as each of its members is interested in contributing to its success. Also, an individual is as successful as he or she actually contributes to the success of his or her group. So we can safely assume that, in order to expand, succeed and thrive in today’s crazy, overly competitive
Internal marketing has hundreds of aspects to it, but there are some that are more vital than others. Having a “vision” for the practice is one of these. While more money may be an underlying motivation for growing your practice, you won’t find many patients or clients that want to come into your practice to
In the current marketplace in Canada, there is a growing sense of change and uncertainty. Therefore, as the owner or manager of a practice, more skill is required than ever before to maintain an even keel and efficient course to optimum productivity from your team players. You must give them a sense of security while
Whether you have been in practice for years, or whether it is still a figment of your imagination, a practice can be like a blank page. You as the owner get to write on it what you want. It is YOUR page. If you already have a practice, think back to what you wanted when
Many healthcare professionals have the “feeling” that there are a lot of ways that their practice is being inefficient but either don’t know in what way exactly; or they do know, but don’t know what to do about it. However, they have the feeling that if they just “tightened up the ship” they would experience
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