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Make Things Happen

Motivating Staff and The Boss

Words Of Encouragement I was speaking with a staff member of a healthcare practice the other day and she had a problem. This young woman is the sole staff member in the practice. She told me that her boss never gives her encouragement and wondered what she could do about it. She used to run

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How To Prosper

How To Prosper

How DOES one prosper even in tough economic times? The answer is simple: do a better job of taking care of your own show. You can’t control events happening outside your door, but you sure CAN control the quality and quantity of service that your practice delivers to your patients. Do this quick evaluation of

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Keep them coming back

How to Increase YOUR New Patient Numbers

No matter the number of years your practice has been in business, it is always healthy to have a steady flow of new patients coming into your practice in order to maintain a continual expansion. Here is one way to increase the flow of new patients into your practice. Telephone Shopper Handling: In many practices,

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How to Improve Your Lifestyle Despite the Recession

How to Improve Your Lifestyle Despite the Recession

How do you want to improve your lifestyle? Your standard of living? Do you want a new car, a more comfortable house, better clothes? What is the ideal lifestyle for you? If everything went well this year, how would you be living? Take a minute to write a description of the lifestyle you want. Next,

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Communication

“What We Have Here Is a Failure to Communicate”

This is a famous line out of a great movie “Cool Hand Luke,” and while it was said in a bit of a threatening way in the movie, it has always stuck with me as a truism in almost any management difficulty I have encountered. Here are some of the symptoms of a failure to

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Handling Patient Objections

Years ago I did an article concerning treatment presentation. Poor or weak treatment presentation is still the most common difficulty among our clients. Even with a good presentation, you must be able to deal with the objections raised by the patient in order to get them to go ahead with the optimum care for them.

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Team Work

Employer and Employee Rights

Every province has its own labour laws and while they have many similarities, they also are unique in many ways. As an employer, you have certain rights and obligations and so do your employees. If you don’t know these, you will at some point in time almost certainly run into problems. Q: How many statutory

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Consider This…

While there are a variety of reasons why patients may complain about service, here is one you may not have thought of. Even though the story below is profession specific, the idea applies to any type of healthcare practice. Here is an interesting story we found that applies to any healthcare office: The biggest problem

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Loyalty

Client Loyalty – Stick In Their Minds

Client loyalty is a big issue these days with all the marketing that is thrown at them, such as Direct Mailing fliers from other practices. When your patients or clients are away from your practice, you are “out of sight, out of mind.” Therefore, building loyalty through more frequent contact or reminders of your practice

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10 Tips For Speeding Up Your Success

The road to success is in the fast lane. You succeed based on the quality of your work, the amount of work you do and one other factor: speed. How fast can you go? Rev it up with these 10 TIPS: Jump into projects as soon as possible. Act quickly on opportunities. If you see

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Monkeying Around

Going in to work every day can be a drudgery or a feel like a duty to show up.  Same old, same old.  Everyone reports in and gets on with the day. Then there are the bad news bears (sometimes patients, sometimes staff) that bring in negativity and bad news to the practice.  Brings everyone

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Team Work

The Unsung Hero of Practice Success

A practice is as successful as each of its members is interested in contributing to its success.  Also, an individual is as successful as he or she actually contributes to the success of his or her group.  So we can safely assume that, in order to expand, succeed and thrive in today’s crazy, overly competitive

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