The art of management

Contacting Overdue Patients

It isn’t that past clientele don’t like you (necessarily), but sometimes patients or clients just sort of drop out of sight.  No specific reason given.  Your staff call them once or twice but may feel rebuffed or pushed off and it can be awkward.  The person doesn’t really give a reason for not being willing

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Pain Relief

Management Headaches

You graduated from your professional college, excited to get producing and so you sailed off into practice.  Most of you probably associated at first to get your feet wet, start paying down some of the massive student loans, get some mentorship from the practice owner, etc. Within a few years, thoughts of ownership started weaving

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Practice Management Software vs. Human Management Skills

There are a million ads from software companies that promote that your practice management problems will all be solved by their software. But is this really true?  A software program is a definite must for a practice and very few practices are without one these days.  They range from freeware off the internet to extremely

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Want Something Done … Just Do It Yourself?

Do you ever ask someone to do something for you and get let down?  How about giving an order to a staff member and you get “push back” from the person and are told it can’t be done?  Do you ever just throw up your hands in despair and walk away and just do it

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Holding Yourself Back from Greatness?

You have a lot more potential than you ever believed!  Did you ever realize that?  Sometimes you don’t even know how MUCH you are capable of until some unforeseen event brings it out in you, right?  Ever had a day where 15 things went wrong and you fixed them all and were pretty damn proud

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How Heidi Turned Me into a New Client

When someone contacts your office for the first time, there is a first impression that takes place instantly in the potential patient or client’s mind.  The person may not have had any previous knowledge of your practice and simply be a cold call.  It is like writing on a blank slate.  And it is up

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Executive Burnout Club

Being the executive/owner of a practice and also being the practitioner is double trouble and often results in too much stress.  The balance between the two functions is assumed to be 90% practitioner and 10% manager in order to keep the income as high as possible.  Yet the “10%” usually means coming in early, staying

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Why Bother

Why Do You Even Bother?

Do you ever wonder why you get up every day and drag yourself into work?  Or how about why you even bother to try and get things done when you don’t seem to get anywhere anyway? There actually is an answer to that or at least there was when you first started.  Want to know

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Inspiration

Be Inspiring!

Whether you are the leader of the practice or a team member, you will enjoy your labours more profoundly if you are working to inspire yourself and the others around you to be the very best they can be. I have compiled a bunch of inspiring quotes to help.  Have you too made a quote

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Is “Sale” a 4 letter word?

Thirty One years ago when we first started consulting healthcare professionals, the words “sales” and “selling” were almost swear words.  Seriously!  Some doctors would get angry at us for even mentioning those words in relation to their patients and their health care.  We had to say “treatment plan acceptance” and so on to go around

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Good Staff

What Makes a Good Staff Member?

I was thinking about all the good staff who flank their bosses and give them the ability to deliver the highest quality service in their practices.  From all reports over the years, I gather this is not always easy and can often be stressful.  Many of you deserve gold medals … no, make that platinum

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