Thirty One years ago when we first started consulting healthcare professionals, the words “sales” and “selling” were almost swear words. Seriously! Some doctors would get angry at us for even mentioning those words in relation to their patients and their health care. We had to say “treatment plan acceptance” and so on to go around
I was thinking about all the good staff who flank their bosses and give them the ability to deliver the highest quality service in their practices. From all reports over the years, I gather this is not always easy and can often be stressful. Many of you deserve gold medals … no, make that platinum
Ever find yourself saying: “I don’t have enough time to …” “There’s never enough time.” “I just want some time to relax.” “I never have time for myself.” “There’s not enough time in a day.” Well then, let’s take a look at some of the tried and true ways to invent or create some of
Whether you are the team captain (owner) of the practice or any of the stars on the team, everyone needs and appreciates “pats on the back” for going “supernova” from time to time. Pats on the Back Yes, a literal pat on the back or even words of appreciation are vital to the health of
Are there parts about running your practice or doing a job within the practice that you just would rather delegate to someone else, or ignore, or put at the bottom of the to-do list? If yes, you are not alone. Most people have something they don’t know how to handle or what is the best
Sometimes a day can seem to drag on and on. Patients come and patients go and it can be a bit boring. Why not lighten up your day as well as the patients’ or clients’ by adding some humour? The following are some fun (and clean) jokes that were online. (There are millions of these
Everyone looks for the magic bullet that will act like a magnet to draw new patients into your practice in droves. There are tons of false promises out in the market place selling you on this and promoting that as “the most outrageously successful marketing tool” to date. You sometimes buy in, and almost as
One of your team mates is always dumping bad news on you when you would prefer good news. Or you feel one or more of your staff are against you. Or there is a patient or client who seems to have a strong negative attitude towards you. Perhaps you see someone who might be doing
Have you ever met a “know best?” This is someone who thinks they know everything already and that there is nothing more they can learn or need to know. Infuriating, right? Their mind is so tightly closed that they are functioning in their own little world and shutting out the rest of life. This
Your day at the front desk is going along well with a lot of really nice clients or patients who are very appreciative of the terrific service and care they have received. Then suddenly, the calm and peace is ripped apart by an angry client, whether on the phone or in person. This is never
One of the biggest time wasters for the staff of many practices is all the insurance issues that have to be dealt with in a day. Although less than 50% of the population has insurance coverage, it seems like a much higher percentage than that just due to the time needed to handle the associated
Snow days and ice storms. The entire city is shut down with a freak ice storm. Or you open your front door to a wall of snow. Or two feet of snow fell overnight and the plows haven’t come yet. And maybe it wasn’t even predicted. We live in Canada so we see it all
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