Patient Loyalty

Improving Patient Loyalty

In a day, a week and a month, you may be treating a fair number of patients and sometimes days can become a blur of faces in and out of your practice. You may get to feeling that you are a bit disconnected from them. Patients can also sense…
Family Time

Are You Getting Enough Family Time?

Work, work, work. Sometimes it seems to never end. Even when you’re finished treating patients for the day, you may find yourself taking odds and ends of work home to finish after supper while the kids watch TV instead of playing with you. If…
Team Work

Petty Stuff vs. Big Picture

In any practice, being that we are all human beings, there can be a lot of petty small stuff that goes on that irritates or aggravates one another and makes working together a bit annoying at times. One of the handlings is to have well written…

Stress Buster: Action Plans

Whether you are the practice owner or one of the team, there are certain actions that must be accomplished on a day-to-day and week-to-week basis.  Some are standard actions, such as paying bills on a certain day each month for example.  Others…
Successful Team

Want More New Patients?

While word of mouth is everyone’s preferred method of acquiring more new business, relying on it as your only marketing “tool” may keep you from reaching the productivity levels you might be wishing for. Marketing is one of the many…

Menu of Services vs. Engaging Questions

Having looked at many hundreds of healthcare websites and fliers over the years, we have found that a vast majority listed out all the types of service they offer at their practice. According to the most successful marketing people, this…

Enemies Inside Your Practice

“You have enemies?  Good.  That means you’ve stood up for something, some time in your life.” – Winston Churchill As a practitioner or staff in a practice, you probably have a lot of patients or clients streaming through your practice…
Financial Secuity

Financial Security

Most practitioners (and their staff) long for personal and professional financial security.  Funnily enough, this means different things to different people. Some folks want a ton of money sitting in the bank “in case of emergency,”…
Successful Team

Feasts and Famine

Many healthcare practices suffer from the Feasts and Famines Syndrome, meaning they experience ups and downs in their monthly billings (other than those caused by vacation periods). For some professions, they even expect that and sometimes even…

Wishing you an EPIC 2016

Start the New Year off with a strong plan of action reflecting some ambitious goals that you would like to accomplish. There is a famous saying that “you can’t get anywhere if you don’t know where you are headed.” Strategic planning…

Micro Managing

With the growth of a practice or clinic, you as the practice owner may begin to experience a loss of control and a feeling of being run off your feet.  Sometimes a trapped feeling ensues and there can seem to be no time to manage. Often…
Successful Team

Your Talented Team

Like you, your staff often have hidden talents that could be an asset to the practice in unexpected ways.  These don’t always show up in initial interviews or even every day on the job. For instance, they may be great at interior design,…