Many a practitioner has dreamed the fantasy of the ideal practice: The perfect location in a totally visible and attractive main street building, that you own, with tons of parking, a beautiful/comfortable/pristine decor, where your patients or clients will love to come and they will brag about it to their friends and family thus referring
Why is it that some practitioners and their practices do so very well while others are “just getting by?” The staff and the bills all get paid (or not), but what is left over is just not good return for 7 or 8 years of post secondary schooling and the burden of owning a
Getting up in the morning to face another day can become a bit of a chore and dragging yourself into work can become a dread. Perhaps when you first started working, you were full of enthusiasm for the difference you thought you could make through your expertise and energy. And now things have dulled down
When you are hit with all the bad news of the world through radio, newspaper, friends, internet, and/or TV, it is sometimes hard to see a better future. Also, sometimes you have an idea that you want to achieve but never seem to get around to doing it and you feel sad that you have
You graduated from your professional college, excited to get producing and so you sailed off into practice. Most of you probably associated at first to get your feet wet, start paying down some of the massive student loans, get some mentorship from the practice owner, etc. Within a few years, thoughts of ownership started weaving
Many of the 6,000 healthcare professionals I have met over the last 27 years have asked me my thoughts on partnerships: “Should I go into partnership?” “Should I get out of my partnership?” “Are partnerships doomed to failure?” “My partner won’t agree to the changes in staff that I would like to make.” “My partner
While word of mouth is everyone’s preferred method of acquiring more new business, relying on it as your only marketing “tool” may keep you from reaching the productivity levels you might be wishing for. Marketing is one of the many skills needed in order to have the practice of your dreams. The one thing that
There are a million ads from software companies that promote that your practice management problems will all be solved by their software. But is this really true? A software program is a definite must for a practice and very few practices are without one these days. They range from freeware off the internet to extremely
Do you ever ask someone to do something for you and get let down? How about giving an order to a staff member and you get “push back” from the person and are told it can’t be done? Do you ever just throw up your hands in despair and walk away and just do it
Over the years I have heard from many doctors how their front desk staff are pinned down by patients or clients who want to talk and talk, and the poor receptionist can’t get her work done. Then there is the doctor who wants to get going on treating the patient or client but stands helplessly
Life is NOT short … it only seems so if there are not enough good moments celebrated and enjoyed. For instance, in any practice, there are times when bad things can happen … patients or clients complain (unnecessarily sometimes), big bills suddenly materialize without warning, staff unexpectedly disappear, a flu epidemic hits the town,
Here’s a random question: When was the last time you changed up the artwork in your practice or clinic? This could mean paintings, posters, wallpaper, or even the wall colour. The reason I ask this is because when I have gone into dental offices as a patient, it has often seemed unchanging. Same old, same
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