When managing a business or a practice, keeping an accurate tabulation of your production is extremely useful. If you don’t know the results of various actions or all your hard work, you can’t assess whether you are being successful or not. If a healthcare practitioner tells me they billed a certain number last week, I
Which of these five statements do you believe are true? My business rises and falls based on the economy. My success is largely determined by luck. The weather influences my numbers hugely. I believe in fate and whatever happens, happens. My income controls me more than I control it. Of course, all of these statements
Being a good and effective executive, whether as the practice owner or the office manager, is sometimes like walking a tightrope without aerialist training. Step over the edge on either side and there can be serious negative results. Coaching and training your staff on how you want your practice procedures to be performed is a
A new patient enters your practice and sits in your dental chair and hands you their dentures. This, however, is not the start of the sales process – that started before they even got to your practice. The beginning of the whole process is the method by which the new patient found you and chose
This has been a hot topic since time immemorial. While fee guides exist, there is often pressure to discount based on other low-ballers in the neighborhood and also pressure from the patients themselves. Dartboard approach to fee setting While provincial fee guides may not be perfect, they are far better than using a dartboard to
Interested in increasing the flow of new patients or clients into your practice? If yes, you are not alone as about 95% of healthcare practices still have room to grow. Even if you are fully booked, there is always a need for new clientele because of natural attrition due to people moving on and passing
Someone once commented that the only stress free state is when you are dead. It is my belief however that most of us would prefer to be stress free in this lifetime! The current idea of “learning how to live with it”, while intellectually clever, is not one that we can readily accept or should
There are days when, like the rest of us, you have wondered whether you should fire all the staff. Likewise, your staff were probably thinking it wouldn’t be a bad idea to hire a new boss. What’s wrong with this picture? Having worked with hundreds and hundreds of dental practices in Canada, we’ve observed that
Ever had to face an impossible task or a killer deadline? Some people go into immediate protest: “No way,” “it can’t be done,” “get someone else to do it,” “why did you leave it to the last minute,” or “you expect all this to be done by when…?” The above are all reactions I have
There is an age-old question as to which comes first: the chicken or the egg. Waxing philosophical for another moment, here is another: which comes first, a good boss or a good staff? Having met with more than 6,000 doctors and analyzed their practices, I have observed that many have felt that they only have
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