practice goals


Hitting Your Refresh Button

From time to time it is a really good idea to sit down with yourself and do an introspective review of your practice and your life.  In other words, do an honest self-assessment as to the success and satisfaction levels in your life. You may find that you have let things slide that you were

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Employee Recognition

Employee Recognition Ideas

Never underestimate the care it shows when you thank your staff for a job well job or for going the extra mile on something for the practice. There are many, many ways of showing appreciation, from just a straight, “Thank you for doing a great job this week!” to meaningful rewards and recognition. It raises

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The Definition of Insanity

Recently, a healthcare professional came to us saying he needs to change the way he does things because it’s not working for him. He asked me if I’d heard the famous saying, “The definition of insanity: Doing the same thing over and over again and expecting a different result.” And yes, we are quite familiar

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Do You Have A Winning Team?

There are days when, like the rest of us, you have wondered whether you should fire all the staff. Likewise, your staff were probably thinking it wouldn’t be a bad idea to hire a new boss. What’s wrong with this picture? Having worked with hundreds and hundreds of dental practices in Canada, we’ve observed that

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The Dream Team

Having worked with more than 1,100 Canadian healthcare professionals since 1989, we’ve observed that most of them do a fairly decent job of hiring the right staff but they THINK they haven’t – simply because they’re not coaching them into the dream team. While there is neither such thing as a perfect boss, nor a

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How to Effectively Disagree with the “R” Word

Over 25 years of analyzing more than 5,000 individual practices, I have heard many times that “the reason my numbers are down is because of the RECESSION.”  Many times!  Even in affluent economic climates!  Many practice owners whose stats are down have phoned around to other practitioners in their area to see if they too

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Job Descriptions and a Policy Manual

If one doesn’t know where the goals posts are in a soccer game, and one doesn’t know that it’s their job to kick the ball in there to win the game, one probably won’t remain long on that team. A play book, a coach and lots of training will often straighten that team member out

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Are you a frustrated practice owner? Are you stressed out? Are there days you feel like quitting? YOU ARE NOT ALONE! Here are a bunch of statements made by practice owners BEFORE they hired us. Do any ring true for you? “I was working hard, but seemed to be progressing only very slowly.” “I knew

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Crashing Income

The Wrong Thing to Do When Income is Down

A whole recession and economic dive can be started by just one foolish action that is the wrong thing to do. Businesses go bankrupt every day from this mistake. When your income is down, a natural instinct (and one often recommended by accountants) is to cut back on any expenditures that do not seem “vital”

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Making it Happen

Over the years I have seen some of the most brilliant ideas fail. The reason being that the planning to get the idea implemented was poor, incomplete or non-existent. Any idea or change should be planned out to ensure that it gets fully carried out. Once you have the idea or change, you must sit

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How Do You Handle Life’s Roadblocks?

When you feel stopped from accomplishing something, how do you respond? Get frustrated and give up? Drown your sorrows? Blame others? Blame yourself? Finding excuses is a popular way of explaining why you didn’t meet your goal. And of course, many people just give up. But how SHOULD you handle life’s roadblocks? Write down your

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Intention Wins Every Time

Some wonder if there is a “secret formula” for building a great practice. Well, there IS a basic, or underlying, formula. It is a very short formula, one word: INTENTION. Let’s take a look at exactly what intention is. According to Webster’s New World Dictionary, intention is the “determination to do a specific thing or

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