Posts

Referrals to Specialists

Referrals to Specialists

Patients are referred to specialists outside of the practice as a normal course of action. However, the choice of who you refer to reflects directly upon you and your practice. A specialist who has a poor bedside manner may alienate your patient…

The Power Of Encouragement

Have you ever experienced an entire day … or week (or month … shudder at the thought) without anyone appreciating one or more of all the right and positive things you did? Ever feel unappreciated? Do you occasionally wonder if anyone cares…

Imagine A Better Future

When you are hit with all the bad news of the world through radio, newspaper, friends, internet, and/or TV, it is sometimes hard to see a better future. Also, sometimes you have an idea that you want to achieve but never seem to get around to…

Holding Yourself Back from Greatness?

You have a lot more potential than you ever believed!  Did you ever realize that?  Sometimes you don’t even know how MUCH you are capable of until some unforeseen event brings it out in you, right?  Ever had a day where 15 things went wrong…

How Heidi Turned Me into a New Client

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When someone contacts your office for the first time, there is a first impression that takes place instantly in the potential patient or client’s mind.  The person may not have had any previous knowledge of your practice and simply be a cold…

That Important Front Desk

In the hundreds of practices we are in contact with per week, we get to talk briefly with a lot of Receptionists manning the front desk. Some need work, some are okay, some are good, and every once in a while, we are delighted to be talking…

Good Boss, Bad Boss

Just as with staff, there are probably 50 shades of grey between “super awesome boss” and “replace please.” I was going to call this article “Good Staff, Bad Staff” but in thinking my way through it, I realized that it is the executive…
In control

Time For Change?

As a practice owner, you have a whole new year ahead of you and instituting positive, correct changes right NOW will make it a BETTER year.  It is like a blank slate.  You can write anything on it you want to.  Or you can do the same old,…
Team Graph

Your Real Bottom Line

While being concerned about your bottom line as a practice owner makes sense because that is your take home pay, maybe you’re worrying about the WRONG bottom line. Is it really how much profit your practice made this year or are you focusing…
Emotions

How To Get In Trouble With Your Staff

Cute joke to illustrate a key point: A kindergarten pupil told his teacher that he found a cat. She asked him if it was dead or alive. He told her it was dead. She asked him how he knew that. He innocently replied, “Because I pissed in its…

Outshine the Competition!

There was this humorous commercial on TV a few years ago wherein a traveler stopped at a gas station and asked how to get to a certain destination point. The gas station owner thought about it, scratched his head, hemmed and hawed, and finally…
In control

Is Stress Controlling Your Life?

Various aspects of your life, including your home life, your practice, your hobbies, and other interests can start flying out of your control and your stress level will start to escalate. And your enjoyment of life will head south. There…