Management consulting

Treatment Acceptance

Treatment Acceptance

A new patient enters your practice and sits in your dental chair and hands you their dentures.  This, however, is not the start of the sales process – that started before they even got to your practice. The beginning of the whole process is the method by which the new patient found you and chose

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Evolution is Necessary

It was with much interest that I read the very important editorial, “Have we lost our way?” by Carlo Zanon (who is a very conscientious denturist and a cool dude) in the Fall 2003 edition of Denturism Canada, as well as the responses in the last issue and this one.  It certainly provoked a lot

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