Dental Consultant

Dealing with People

Emotions Running Wild?

Patients and clients experience a lot of different emotions when it comes to your services, right?  Some come in like lions and go out purring with contentment.  Some come in like tigers and go out like tigers.  The staff of your practice are pretty much confronted with a total cross-section of humanity and not all

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The 10 Key

Profit Killers

As a practice owner, are you interested in increasing the profitability of your practice? If yes, you are in good company with almost all practitioners. After 7 years of post-secondary education, on-going continuing educational courses, a major investment into starting or buying your practice, and a lot of sweat equity, you really DO deserve to

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When Everyone is NOT on the same page

Let’s say you own a practice and have an idea that you want to implement.  And it is a GREAT idea!  You call a staff meeting to present it and get everyone excited about it.  But, only some of them bought in and others didn’t.  Worse yet, what happens after the meeting? Answer:  You may

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How to Be a Superstar

Bosses and staff are a team (or should be) and can make a huge difference in your patients’ lives.  However, not everyone is a “born” superstar.  What are the qualities that would help you be one and become indispensable? Superstar Traits The person (boss or staff) really enjoys being at work and being of service

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Team Togetherness

Togetherness is not a word you would use to describe some of the teams we have run into in some practices over the years.  And yet, as a practice owner, it’s probably high on your “perfect practice” wish list that you have a team that gets along and bonds well. Factually, whether you have two

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Video Marketing Strategy

Video Marketing has crept into our lives and taken over as one of the prime methods of attracting people to your practice.  It has become especially important in your social media strategy for reaching potential new patients.  This is a trend that we can’t ignore as a valid avenue to make yourself known.  Per a

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5 Seriously Good Hiring Questions

The interview and hiring process can be very disturbing, annoying, aggravating, frustrating … pick your favourite word.  The complaints are often that there are no good candidates applying.  While that may be true, it may just be that you are not putting out the right messages to attract seriously good people. For 30 years we’ve

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Forward Thinking for your Dental Practice

[av_textblock size=” font_color=” color=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” admin_preview_bg=”] Do you sometimes feel frustrated with the present set of circumstances in your dental practice?  You come in every day and it’s the same old story of coping through the day, and getting the heck out of there at end of day to eat a late, cold

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Doubts vs. Failures

Did you know that there are many dentists who dream about having a practice one day, but never take the leap into ownership?  Others dream of renovating their practice and making it state of the art, or buying the new, hugely expensive scanners and milling machines.  Doubts plague their dreams and their waking moments.  It

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Service

You Get What You Pay For

Many patients and clients these days are constantly looking for bargains and how to get stuff cheap.  They are even getting into bartering in your practice which traditionally never happened for healthcare professions in Canada.  But times are changing and demographics are changing too, and we are seeing this trend for some patients and clients

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Team

Staff Issues

In analyzing practices and chatting with practice owners, the most common subject they bring up is “staff issues”.  Interestingly enough, the “issues” are widely variable from practice to practice.  However, about 75% of the problems relate to communication as a general category. Let’s look at these “staff issues” and some solutions. Your Most Valuable Asset

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Your Most Valuable Practice Asset

Some professionals consider their professional licence their most valuable asset.  Others think that having a location in a prime area is the biggest asset.  Many would answer that their state of the art equipment ranks highest.  There is a saying that your future earning power is your most valuable asset (insurance companies selling you on

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