You say to yourself as you head toward the practice, “It’s going to be a great day today.” You are trying to pump yourself up to survive another day. You walk into reception and the first thing you are hit with is that one of the staff is ill and not there. A patient or
Perhaps you have experienced having a fantastic production month in January and you think, “Yes! Off to a great new year!” And then in February, the practice dives into a huge slump. And you don’t know why. Bonuses vanish and everyone gets bummed. March is looking about as bad but you have a feeling
Like everything in life, things are either getting better or they are worsening. Nothing ever stays the same forever. Economies fluctuate and cause your patients or clients to make decisions accordingly. Your precious staff member gets married and moves away or has a baby and wants to be a stay at home mom, and you
Being at the front end of a practice has its charm … being able to meet and greet all the wonderful clientele of your practice who appreciate your services a whole bunch. There are occasional moments though when things can be a bit rough, and ducking under the desk might seem like a viable option
How important is the staff member manning your front desk? Extremely! Here are a couple of experiments: Try phoning around to 5-10 different practices (not your competitors, please!) and put yourself in the shoes of a new patient or client and see how you feel about the response at the other end of the line.
In late April, Google made a subtle but far reaching change regarding websites and mobile devices that may have affected you. Everyone who has a website must understand what this change means to them in terms of potential patients finding your website. If you have already taken care of this on your website, kudos to
Like anyone else, there are days when a boss might get a little cranky or irritated. For many, they feel like they have the weight of the world on their shoulders. They didn’t know when they graduated that they were signing up for the following: to have to work out how to make payroll every
Basically, you know what YOU are doing … but do you know what your competitors are doing? Many practitioners come to work in the morning, do their work, and go home at the end of the day, completely oblivious to the changing world around them and then wonder (once in a blue moon) why their
Let’s start off by defining frustration: “the feeling of being upset or annoyed, especially because of inability to change or achieve something.” This could be caused by an event or circumstance that causes one to have a feeling of frustration; or it could be the prevention of the progress, success, or fulfillment of something. It
Have you ever walked into a posh hotel or into someone’s house that actually makes an emotional impact on you or simply delighted you? Where you felt totally comfortable and relaxed? Made you feel more cheerful? Or one that was so sterile there was nothing to impress you or make you recommend it? Have you
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