Management Skills Made Simple

Butts In Chairs

Janice 14/10/2014

While it’s wonderful to have a big (or small) practice location, if it is not busy enough, that’s a problem. Some of the reasons for

Grabbing the Attention of Potential Patients

Janice 08/10/2014

Have you ever sent out a big mailing at great expense only to be frustrated by the lack of response or Return On Investment (ROI)?

The Top 3 Priorities

Janice 24/09/2014

Once upon a time, the Practice Owner looked at her stats for the last week and gasped in dismay as she discovered a $4,000 drop

T.E.A.M.

Janice 18/09/2014

Definition: “A group of players forming one side in a competitive game or sport.” Very interesting wording: “forming one side”. Over the years we have

The Pop Can in Reception

Janice 11/09/2014

There it has sat, for over half a day. The lonely, empty, unloved, discarded pop can left behind on a chair in reception by one

Keeping Your Chin Up!

Janice 09/09/2014

Doctor, the reception computer just burst into flames and there’s no back-up. Hey boss, half the day just cancelled or rescheduled their appointments. Sorry, but

A Whole New Level of Success

Janice 02/09/2014

It’s a horrible truth to confront sometimes as the owner of a business, but the reason a practice is not growing or highly successful flows

Ejecting a Patient or Client

Janice 28/08/2014

Have you ever had a patient or client like this: “Where did you say you got your degree?” “Why can’t you run on time?” “Whose

10 Reasons a Patient Would Leave You

Janice 15/08/2014

Most patients or clients are not fickle. They have particularities and specific needs, and some are more challenging than others. The first appointment with them