As the owner of a business, you are sometimes confronted with situations that are hard to know what to do about. For example: A staff member who is so good in so many ways but he or she has really bad breath. I myself ran into this yesterday with an old friend I hadn’t seen
Everyone has had dreams of really excelling at something in their lives. For instance, as a healthcare professional you probably envisioned an awesome practice with terrific patients or clients who went ahead with the ideal care you were presenting, and you and your fabulous team delivered the service with a care level that exceeded your
Have you ever wondered why some new employees “work out” better than others? You hire them full of hope that they will be the sparkling success you need them to be for whatever position they are to fill. In the interview, they seemed so right and their credentials and experience all checked out. And you
Most healthcare professionals start off their careers full of bright, shiny enthusiasm to get their patients or clients to accept the ideal care they now know how to deliver. However, as time goes on and you have presented hundreds and thousands of treatment plans or made your best recommendations, you have probably had your advice
I recently downloaded an ebook called “Gamification: Using Game Mechanics to Win at the Game of Work” written by Charles A. Coonradt and Ken Krogue. The following points are my take-aways from this e-book that might apply to healthcare practices and their teams, as well as my additional comments. No Feedback – No Game One
Have you ever gotten totally frustrated with some project or action you are working on and got to feeling that it couldn’t be done … that it was all impossible? Or you asked someone to do something and got negativity? You may have had people around you who just said, without even trying, “It’s impossible,
As a practitioner, you spent a lot of years getting trained to do some pretty amazing things for your patients, right? Then you started practising and got darned good at delivering those treatments and achieving some terrific results. When you first got started, you were probably fairly enthusiastic about what you could do to help
Many practitioners are worried about getting too big too fast. Some don’t want to get big at all because of the concern of losing control of the practice. And others are anxious about keeping their work/life balance from going completely out of whack. Hmmm … but are these valid considerations? Can one actually expand rapidly
Times change and so must we on this one. The traditional way of scheduling patients or clients for their bi-annual or annual check-up was to send a card telling them it was time for them to call in and made an appointment. A very loosey goosey method with a lot of lost business. Then came
Like most healthcare professionals, you may have in your head the idea that perhaps your practice could be more profitable, more efficient, more organized. Just a sneaking feeling … maybe a bit vague though on how it can be achieved. Maybe you’ve seen published stats through your college or association as to how others are
From an old Indian Legend: An old Cherokee was teaching his grandson about life. “A fight is going on inside me,” he said to the boy. “It is a terrible fight and it is between two wolves. One is evil – he is anger, envy, jealousy, sorrow, regret, greed, arrogance, self-pity, guilt, resentment, inferiority, lies,
Practices have their doors open to the world usually, and all manner of people can choose to walk through those doors. And it would probably be fair to say that there is a certain percentage who you do not have instant chemistry with, right? Sometimes they are intensely shy, sometimes they look and smell unkempt,
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