Have you ever gotten totally frustrated with some project or action you are working on and got to feeling that it couldn’t be done … that it was all impossible? Or you asked someone to do something and got negativity? You may have had people around you who just said, without even trying, “It’s impossible,
How to Stay Positive, Despite Anything! Read More »
As a practitioner, you spent a lot of years getting trained to do some pretty amazing things for your patients, right? Then you started practising and got darned good at delivering those treatments and achieving some terrific results. When you first got started, you were probably fairly enthusiastic about what you could do to help
Treatment Plan Rejection Syndrome Read More »
Many practitioners are worried about getting too big too fast. Some don’t want to get big at all because of the concern of losing control of the practice. And others are anxious about keeping their work/life balance from going completely out of whack. Hmmm … but are these valid considerations? Can one actually expand rapidly
Is Overexpansion Possible? Read More »
Like most healthcare professionals, you may have in your head the idea that perhaps your practice could be more profitable, more efficient, more organized. Just a sneaking feeling … maybe a bit vague though on how it can be achieved. Maybe you’ve seen published stats through your college or association as to how others are
A More Profitable Practice Read More »
From an old Indian Legend: An old Cherokee was teaching his grandson about life. “A fight is going on inside me,” he said to the boy. “It is a terrible fight and it is between two wolves. One is evil – he is anger, envy, jealousy, sorrow, regret, greed, arrogance, self-pity, guilt, resentment, inferiority, lies,
Practices have their doors open to the world usually, and all manner of people can choose to walk through those doors. And it would probably be fair to say that there is a certain percentage who you do not have instant chemistry with, right? Sometimes they are intensely shy, sometimes they look and smell unkempt,
Some people are hard to talk to! Read More »
Getting a patient or client to go ahead with the ideal care they deserve to have is sometimes like pulling teeth (pun intended). You went to school for 4 years in order to be able to give perfect treatments and you would think that since a patient or client came to you with a problem,
The “I Can’t Afford It” Objection Read More »
You say to yourself as you head toward the practice, “It’s going to be a great day today.” You are trying to pump yourself up to survive another day. You walk into reception and the first thing you are hit with is that one of the staff is ill and not there. A patient or
Coping like mad but getting nowhere? Read More »
Perhaps you have experienced having a fantastic production month in January and you think, “Yes! Off to a great new year!” And then in February, the practice dives into a huge slump. And you don’t know why. Bonuses vanish and everyone gets bummed. March is looking about as bad but you have a feeling
Controlling Your Stress Read More »
Like everything in life, things are either getting better or they are worsening. Nothing ever stays the same forever. Economies fluctuate and cause your patients or clients to make decisions accordingly. Your precious staff member gets married and moves away or has a baby and wants to be a stay at home mom, and you
Has your practice stopped growing? Read More »
Being at the front end of a practice has its charm … being able to meet and greet all the wonderful clientele of your practice who appreciate your services a whole bunch. There are occasional moments though when things can be a bit rough, and ducking under the desk might seem like a viable option
It’s a little rough on Reception sometimes! Read More »
How important is the staff member manning your front desk? Extremely! Here are a couple of experiments: Try phoning around to 5-10 different practices (not your competitors, please!) and put yourself in the shoes of a new patient or client and see how you feel about the response at the other end of the line.
Department of First Impressions Read More »