There are those who slouch through life, viewing it as a drudgery, doing the irreducible minimum to just get by, who don’t put their energy and effort into succeeding, and they are therefore regarded as so-so team members in a practice. And then they wonder why they don’t get the raise they want or the
Bosses of the world, please pay attention as this is a seriously important question to every one of your staff. You hire them, put them on the job and hope for the best. Each one of them can make or break the success of your practice, and the brightest ones are aware of this and
Most practice owners say they are concerned with how to increase the efficiency and production of their practices. Actually, most business people of any kind want the same thing. So what is so mysterious or tricky about having a totally efficient practice? Let’s answer that first and then it will open the door as to
Patients and clients experience a lot of different emotions when it comes to your services, right? Some come in like lions and go out purring with contentment. Some come in like tigers and go out like tigers. The staff of your practice are pretty much confronted with a total cross-section of humanity and not all
Profit Killers
As a practice owner, are you interested in increasing the profitability of your practice? If yes, you are in good company with almost all practitioners. After 7 years of post-secondary education, on-going continuing educational courses, a major investment into starting or buying your practice, and a lot of sweat equity, you really DO deserve to
Let’s say you own a practice and have an idea that you want to implement. And it is a GREAT idea! You call a staff meeting to present it and get everyone excited about it. But, only some of them bought in and others didn’t. Worse yet, what happens after the meeting? Answer: You may
Bosses and staff are a team (or should be) and can make a huge difference in your patients’ lives. However, not everyone is a “born” superstar. What are the qualities that would help you be one and become indispensable? Superstar Traits The person (boss or staff) really enjoys being at work and being of service
Togetherness is not a word you would use to describe some of the teams we have run into in some practices over the years. And yet, as a practice owner, it’s probably high on your “perfect practice” wish list that you have a team that gets along and bonds well. Factually, whether you have two
Video Marketing has crept into our lives and taken over as one of the prime methods of attracting people to your practice. It has become especially important in your social media strategy for reaching potential new patients. This is a trend that we can’t ignore as a valid avenue to make yourself known. Per a
The interview and hiring process can be very disturbing, annoying, aggravating, frustrating … pick your favourite word. The complaints are often that there are no good candidates applying. While that may be true, it may just be that you are not putting out the right messages to attract seriously good people. For 30 years we’ve
It isn’t that past clientele don’t like you (necessarily), but sometimes patients or clients just sort of drop out of sight. No specific reason given. Your staff call them once or twice but may feel rebuffed or pushed off and it can be awkward. The person doesn’t really give a reason for not being willing
Many patients and clients these days are constantly looking for bargains and how to get stuff cheap. They are even getting into bartering in your practice which traditionally never happened for healthcare professions in Canada. But times are changing and demographics are changing too, and we are seeing this trend for some patients and clients
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