Many of the 6,000 healthcare professionals I have met over the last 27 years have asked me my thoughts on partnerships: “Should I go into partnership?” “Should I get out of my partnership?” “Are partnerships doomed to failure?” “My partner won’t agree to the changes in staff that I would like to make.” “My partner
There are a million ads from software companies that promote that your practice management problems will all be solved by their software. But is this really true? A software program is a definite must for a practice and very few practices are without one these days. They range from freeware off the internet to extremely
Do you ever ask someone to do something for you and get let down? How about giving an order to a staff member and you get “push back” from the person and are told it can’t be done? Do you ever just throw up your hands in despair and walk away and just do it
Over the years I have heard from many doctors how their front desk staff are pinned down by patients or clients who want to talk and talk, and the poor receptionist can’t get her work done. Then there is the doctor who wants to get going on treating the patient or client but stands helplessly
Life is NOT short … it only seems so if there are not enough good moments celebrated and enjoyed. For instance, in any practice, there are times when bad things can happen … patients or clients complain (unnecessarily sometimes), big bills suddenly materialize without warning, staff unexpectedly disappear, a flu epidemic hits the town,
Here’s a random question: When was the last time you changed up the artwork in your practice or clinic? This could mean paintings, posters, wallpaper, or even the wall colour. The reason I ask this is because when I have gone into dental offices as a patient, it has often seemed unchanging. Same old, same
“Do you have a written, organized Marketing Plan?” This is a question I have asked every one of the over 5,000 practice owners I have met with to analyze their practice. And the answer 98.9% of the time is “no.” At least 75% of the practitioners have told me that they don’t do much, if
Having met with over 5,000 practitioners one-on-one to analyze their practices during the last 27 years, I have routinely asked each practice owner, “What are your goals?” Now, you would expect that at least some of them would have said, “I want to be rich.” After all, having lots of money is supposed to make
There are many pros and cons to moving. It is one of the biggest decisions one has to make as a practice owner. There are many reasons that prompt or even force you to make the big leap. Is the Parking Lot Too Small? For instance, some of the clients we are working with have
I swear there is a time thief that each of us has haunting our days and starving us and stressing us for the lack thereof. There is so much to do it seems these days. I remember when I had time to drop in on neighbours and visit and other times when I had too
Filling up your practice with active patients till you reach max capacity is a game most practices are playing. And many then add an associate and keep right on growing the number of patients being serviced. This requires marketing. What is marketing? It is making yourself and your practice known, available and desirable to
There is a whole universe of ways to waste your precious production time and it would waste even more of your time if I were to list a bunch of them. I thought, however, that I would take up one kind of time waster that I find myself guilty of. A fun doctor recently told
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