When healthcare professionals say, “My front desk…” they are not usually referring to the piece of furniture in the reception area but rather to the living, breathing human being taking care of business at the front of the practice. This person is the “face” of your practice and hugely responsible for the success of your
So the picture is this: Your practice seems to be in a slump for the last couple of months, and of course you try this and try that and nothing seems to bring the numbers back up. Then you start to wonder if it is “the recession” or some kind of temporary economic “down turn”
Ever feel like “the walking dead” some days? Everything has become a monotony? Have to push yourself to keep going? There are probably a whole bunch of possible reasons and a million cures, but I have observed healthcare professionals closely for 25 years now and there are two sources for boredom that are the most
The staff of one of my clients recently had some sweatshirts made saying, “I’m a Vet Tech, What’s YOUR superpower?” How’s that for confidence in who you are! It got me to thinking, what is MY superpower? Maybe I have more than one! I thought of one that everyone who knows me says: “You always
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