Years ago I did an article concerning treatment presentation. Poor or weak treatment presentation is still the most common difficulty among our clients. Even with a good presentation, you must be able to deal with the objections raised by the patient in order to get them to go ahead with the optimum care for them.
Every province has its own labour laws and while they have many similarities, they also are unique in many ways. As an employer, you have certain rights and obligations and so do your employees. If you don’t know these, you will at some point in time almost certainly run into problems. Q: How many statutory
While there are a variety of reasons why patients may complain about service, here is one you may not have thought of. Even though the story below is profession specific, the idea applies to any type of healthcare practice. Here is an interesting story we found that applies to any healthcare office: The biggest problem
Going in to work every day can be a drudgery or a feel like a duty to show up. Same old, same old. Everyone reports in and gets on with the day. Then there are the bad news bears (sometimes patients, sometimes staff) that bring in negativity and bad news to the practice. Brings everyone
A practice is as successful as each of its members is interested in contributing to its success. Also, an individual is as successful as he or she actually contributes to the success of his or her group. So we can safely assume that, in order to expand, succeed and thrive in today’s crazy, overly competitive
Many healthcare professionals have the “feeling” that there are a lot of ways that their practice is being inefficient but either don’t know in what way exactly; or they do know, but don’t know what to do about it. However, they have the feeling that if they just “tightened up the ship” they would experience
We held a Power Practice Conference this past weekend with this awesome speaker, Patrick Valtin. He wowed us with 3 days of valuable, practical data. Here is one of the concepts he put forward. Just as products have a life cycle or shelf life, so do business owners and managers. You can go from the
Once upon a time, patients or clients rarely got marketed to by other practices. They chose their healthcare providers based on location or referral, and stuck with them unless one or the other moved away or passed on. They were not bombarded with envelopes of coupons in their mail boxes containing fliers for practices, nor
Like most healthcare professionals you probably want new patients or clients to knock at your front door, but which front door? There is the physical front door to your office for walk-ins (though usually people call first to make an appointment). And then there is the “virtual” front door … your website. If you do
While most of the practice owners we meet with enjoy the profession they chose in varying degrees from “like it” up to “passionate about it”, almost every one of them would give their eye teeth for more time away from the practice (without decreasing their take home pay). This can range from “I would like
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