Posts

Consider This...

While there are a variety of reasons why patients may complain about service, here is one you may not have thought of. Even though the story below is profession specific, the idea applies to any type of healthcare practice. Here is an interesting…

Monkeying Around

Going in to work every day can be a drudgery or a feel like a duty to show up.  Same old, same old.  Everyone reports in and gets on with the day. Then there are the bad news bears (sometimes patients, sometimes staff) that bring in negativity…
Team Work

The Unsung Hero of Practice Success

A practice is as successful as each of its members is interested in contributing to its success.  Also, an individual is as successful as he or she actually contributes to the success of his or her group.  So we can safely assume that, in…
Low Profit

Inefficiencies Eating Your Profits?

Many healthcare professionals have the “feeling” that there are a lot of ways that their practice is being inefficient but either don’t know in what way exactly; or they do know, but don’t know what to do about it.  However, they have…
Organize

The Life Cycle of a Manager

We held a Power Practice Conference this past weekend with this awesome speaker, Patrick Valtin.  He wowed us with 3 days of valuable, practical data.  Here is one of the concepts he put forward. Just as products have a life cycle or shelf…
Marketing

Email Newsletters and Loyalty Issues

Once upon a time, patients or clients rarely got marketed to by other practices. They chose their healthcare providers based on location or referral, and stuck with them unless one or the other moved away or passed on. They were not bombarded…

Which comes first: Website or Social Media?

Like most healthcare professionals you probably want new patients or clients to knock at your front door, but which front door?  There is the physical front door to your office for walk-ins (though usually people call first to make an appointment). …

MORE VACATION TIME – SAME INCOME? ... “OUTSIDE THE BOX” THINKING!

While most of the practice owners we meet with enjoy the profession they chose in varying degrees from “like it” up to “passionate about it”, almost every one of them would give their eye teeth for more time away from the practice (without…
Gene

“Nice” Genes, Boss!

In the current marketplace in Canada, there is a growing sense of change and uncertainty.  Therefore, as the owner or manager of a business, more skill is required than ever before to maintain an even keel and efficient course to optimum productivity…
Marketing Success

3-Step Marketing Strategy: Know Before You Grow

Have you ever experienced disappointing results when marketing your practice?  Did you expect a better response than you got?  Have you ever wondered how other practices have managed to have a huge number of new patients from their marketing? …

How to Destroy a Really Great Staff Member

You can hire the best of candidates to join your staff team – she has the right experience and good enthusiasm and lots of good ideas. She also, from her side of the picture, has high hopes that YOU are going to be a great leader and that…

Love Your Work? Hate Your Work?

Usually you choose a profession or a job because you have an interest or even a love for the type of results that you can achieve. When you do what you love, your odds of success are much greater. You have more passion, more energy and more…