Handling an Angry Patient
Janice
03/03/2016
Your day at the front desk is going along well with a lot of really nice clients or patients who are very appreciative of the
practice management consultant
Insurance Hassles
Janice
18/02/2016
One of the biggest time wasters for the staff of many practices is all the insurance issues that have to be dealt with in a
The Weather Factor
Janice
16/02/2016
Snow days and ice storms. The entire city is shut down with a freak ice storm. Or you open your front door to a wall
Grab Attention with Effective Ads
Janice
11/02/2016
Where are those new patients you so wish would call in or walk into your practice? There are usually many thousands of potential public who
Good Boss, Bad Boss
Janice
03/02/2016
Just as with staff, there are probably 50 shades of grey between “super awesome boss” and “replace please.” I was going to call this article
Stuck in a Comfort Zone?
Janice
02/02/2016
During our 3 decades of consulting healthcare practices, we have encountered and helped practices that have gotten stuck in a comfort zone … “we’ve always
7 Reasons No One Hears You
Janice
28/01/2016
In this world of high tech communication systems, the human skill of communicating effectively with another human being is still the most valuable. As we
Ever felt like throwing in the towel?
Janice
21/01/2016
Have you ever felt for a day or a week (or months or years) like throwing in the towel, ending the business, walking away, closing
Hate Confrontation?
Janice
08/01/2016
Running a practice, whether as the Owner or the Office Manager has a lot of trials and tribulations. You may find yourself doubting yourself (are
Your Wish Will Come True
Janice
05/01/2016
You have probably read articles (and perhaps with some disbelief) that what is happening to you here and now has something to do with your
Off the Rack Consulting
Janice
26/11/2015
Ever have a sneaking feeling that your practice could be doing better? Ever experienced just a little over-the-top stress from time to time? Feel your
Want To Be A Business Genius?
Janice
01/10/2015
Some days, it seems like you have to be an absolute genius to run an efficient and profitable practice. The question is, if you were