In late April, Google made a subtle but far reaching change regarding websites and mobile devices that may have affected you. Everyone who has a website must understand what this change means to them in terms of potential patients finding your website. If you have already taken care of this on your website, kudos to
Basically, you know what YOU are doing … but do you know what your competitors are doing? Many practitioners come to work in the morning, do their work, and go home at the end of the day, completely oblivious to the changing world around them and then wonder (once in a blue moon) why their
Let’s start off by defining frustration: “the feeling of being upset or annoyed, especially because of inability to change or achieve something.” This could be caused by an event or circumstance that causes one to have a feeling of frustration; or it could be the prevention of the progress, success, or fulfillment of something. It
Have you ever walked into a posh hotel or into someone’s house that actually makes an emotional impact on you or simply delighted you? Where you felt totally comfortable and relaxed? Made you feel more cheerful? Or one that was so sterile there was nothing to impress you or make you recommend it? Have you
Practice Owner: In case you didn’t get the memo, here it is again! Staff get bored sometimes and need a little extra fun to spice things up! “Corporate culture” is a hot topic these days and it’s all about keeping your team (and yourself) being creative, challenged and energized. While there can be lots of
While being concerned about your bottom line as a practice owner makes sense because that is your take home pay, maybe you’re worrying about the WRONG bottom line. Is it really how much profit your practice made this year or are you focusing on the wrong thing? Are you reducing your bottom line? Breaking “the
Walking into a healthcare practice for the first time as a new patient or client, you form an instant opinion about the practice if you are an aware and observant person. The carpet is messy, the front desk is cluttered, the receptionist didn’t instantly greet you warmly and make you feel you are in the
Various aspects of your life, including your home life, your practice, your hobbies, and other interests can start flying out of your control and your stress level will start to escalate. And your enjoyment of life will head south. There are many ways of preventing this vicious downward spiral from even starting and keeping you
You have probably heard many stories from your patients or clients about practices they have been to where they felt a lack of service and care from the team. Sometimes, they are mentioning that the staff seemed very uncaring or even rude. Sometimes it is the doctor who is the target … “too rushed,” “didn’t
Chances are that your practice exists for the purposes of delivering ideal care to your patients, right? If that is done well and in quantity, staff get paid, the rent or mortgage get covered, the loans and expenses connected with the practice get paid, and, if you are really, really good … even you as
If I had a nickel for every practice owner who had staffing issues, I’d be rich! It’s the age old question of: Who is the source of staffing issues, the owner or the staff? As the practice owner you’d like to think it is the staff and the staff would like to think it’s you!
What is “curiosity,” and why is it so dangerous that it killed the cat? And then there was Curious George who was always getting into trouble by being curious (though he always got back out of it too)? Is curiosity, then, a bad thing? Curiosity is “the desire to learn or know about anything;
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