goals

Forget Making New Year’s Resolutions!

Many people make New Year’s resolutions but few actually make them all materialize.  How about you?  Did you notice that regret sets in and you resolve never to bother making resolutions again? Instead, have you tried setting targets and goals for your practice? Or did you abandon those too? Hopefully not, because having a direction

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Life Re-Purposed

What direction is your life taking?  Are you on-track for where you want to go ultimately?  Or did you take a side road on the path of your life and you need to get back to the main road?  Or maybe you have decided to re-purpose your life and go in a new direction that

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Time For Change?

As a practice owner, you have a whole new year ahead of you and instituting positive, correct changes right NOW will make it a BETTER year.  It is like a blank slate.  You can write anything on it you want to.  Or you can do the same old, same old and have the same result

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Spying on Your Competitors

Basically, you know what YOU are doing … but do you know what your competitors are doing? Many practitioners come to work in the morning, do their work, and go home at the end of the day, completely oblivious to the changing world around them and then wonder (once in a blue moon) why their

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Frustration

What frustrates you the most?

Let’s start off by defining frustration: “the feeling of being upset or annoyed, especially because of inability to change or achieve something.” This could be caused by an event or circumstance that causes one to have a feeling of frustration; or it could be the prevention of the progress, success, or fulfillment of something. It

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Emotions

How To Get In Trouble With Your Staff

Cute joke to illustrate a key point: A kindergarten pupil told his teacher that he found a cat. She asked him if it was dead or alive. He told her it was dead. She asked him how he knew that. He innocently replied, “Because I pissed in its ear and it didn’t move.” The teacher

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Outshine the Competition!

There was this humorous commercial on TV a few years ago wherein a traveler stopped at a gas station and asked how to get to a certain destination point. The gas station owner thought about it, scratched his head, hemmed and hawed, and finally said, “You can’t get there from here.” The same could be

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Are you doing your very best?

You have probably heard many stories from your patients or clients about practices they have been to where they felt a lack of service and care from the team. Sometimes, they are mentioning that the staff seemed very uncaring or even rude. Sometimes it is the doctor who is the target … “too rushed,” “didn’t

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Busy, Frustrated and Stressed?

Have you ever been “busy” all day, but didn’t achieve your goals? You were probably distracted. Ever wonder why you feel frustrated at work? Distractions might be slowing you down. Ever feel stressed out? Distractions might be the source of this. Examples: Supplies ran out unexpectedly, salespeople dropped in without appointments, discussions about personal problems,

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In control

3 Steps to Increase Efficiency

Have you ever felt like things in your practice (or your life) have gone a little out of control? Have you ever been frustrated trying to run your practice efficiently, yet you find yourself running into procrastination, slow starts, assignments or orders not followed through on, tasks dragging on forever, etc.? Many people feel that

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Lost Business?

While every member of your team is extremely important in the delivery of perfect service to your clientele, the people who hang out at the front desk play a huge part in the growth, size and profitability of your practice. In fact, the business starts and ends at the front, from a patient or client’s

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The Definition of Insanity

Recently, a healthcare professional came to us saying he needs to change the way he does things because it’s not working for him. He asked me if I’d heard the famous saying, “The definition of insanity: Doing the same thing over and over again and expecting a different result.” And yes, we are quite familiar

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