As a practice owner and healthcare professional, have you ever caught yourself thinking (or saying) any of the following: Most marketing doesn’t work This patient or client won’t go ahead with what I am presenting My staff are not on board with me/against me My practice numbers are declining because of a recession, or the
A new patient enters your practice and sits in your dental chair and hands you their dentures. This, however, is not the start of the sales process – that started before they even got to your practice. The beginning of the whole process is the method by which the new patient found you and chose
Canadian Denturists are well-primed to do the technical aspects of their practices. It’s taking care of business that seems the higher hurdle. With competition elbowing in and patients demanding ever more value for less money, it’s tough to stay on top and keep a practice growing. Taking care of business and being a good Denturist
It was with much interest that I read the very important editorial, “Have we lost our way?” by Carlo Zanon (who is a very conscientious denturist and a cool dude) in the Fall 2003 edition of Denturism Canada, as well as the responses in the last issue and this one. It certainly provoked a lot
Is it really possible to find an employee who thinks exactly like you? In a word, “no.” We all have a lifetime of varied, non-identical experiences that shape us and our thinking processes. Therefore, the chances of hiring your twin is not something you should count on. Ideally, you should be looking for someone who
Having worked with more than 1,100 Canadian healthcare professionals since 1989, we’ve observed that most of them do a fairly decent job of hiring the right staff but they THINK they haven’t – simply because they’re not coaching them into the dream team. While there is neither such thing as a perfect boss, nor a
What would you say is the common denominator of all truly successful people? What have they done that enabled them to rise above the rest of the crowd? Why do others give them such respect and admiration? For sure, successful people are usually smart, motivated, hard-working, and so on, but these aren’t the fundamental reasons
While there are a variety of reasons why patients may complain about service, here is one you may not have thought of. Even though the story below is profession specific, the idea applies to any type of healthcare practice. Here is an interesting story we found that applies to any healthcare office: The biggest problem
Go ahead, disappear! Let’s see…where are you going to go this summer for a week or two getaway? Get your imagination in high gear. Maybe a canoe trip in the Rockies, whale watching on the Pacific Coast, trekking in the Laurentians, fishing off Newfoundland, participating in the Calgary Stampede. Every province and territory in Canada
Does the patient run the scheduling of your practice, or do you? Virtually every denturist practice that we have worked with so far (about 90 across Canada) improved their scheduling of the various tasks necessary to make the practice run. When they got in control of the scheduling, their patients experienced better service, more on-time delivery,
More denturists are creating high-tech practices, yet many do not have a website. Because the Boomers are Internet-savvy, having a website is becoming mandatory to maximize your business. Visibility A website serves many purposes: Your prime public, 45 years of age and up, are heavy-use web surfers and computer-savvy, and will look for you there.
As with all the healthcare professionals we have worked with since 1989, denturists have frequently asked me whether they should get an associate. They have dreamed of having someone else come in to share the workload and the hours, to increase the profits, and to be able to take a holiday without closing the practice.