Recession Proof

Is Your Practice Recession-Proof?

The prophets of doom and gloom have raised their ugly heads again, and are predicting a major recession. Yawn. The Art Of Management worked with clients throughout the severe “recession” of the early 90’s and saw strong growth by our clients throughout those 5 years.  Yet at the same time, most other practitioners suffered losses. 

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How you look, talk write, act and work reveal your professionalism or lack thereof.  Society does not emphasize the importance of professionalism, so people tend to believe that amateur work is normal.  Many businesses accept less-than-great results. Schools graduate students who cannot read.  You can miss 15 per cent of the driving-test answers and still

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Put a Shark in Your Tank

A Fishing Story The Japanese love fresh fish.  However, the waters close to Japan have not held many fish for decades.  So to feed the Japanese population, fishing boats got bigger and went farther than ever. The farther the fishermen went, the longer it took to bring in the fish.  If the return trip took

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A Leader Is Created

If you are not a “born leader,” take heart.  Most real true leaders are created in the crucible of life, or else by mentoring, or by actual training.  However we get there, we all need to be leaders in our own endeavors if we are to be successful.  Whether you own a practice with no

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Your Golden Goose

Do you think your most valuable asset is a possession – your home, your car, your stereo or your savings?  No, none of these things are your most valuable asset. Even if you have millions of dollars, your money is not your most valuable asset.  In fact, it might become a liability if you get

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We Want You

Hiring the Mini Me

Is it really possible to find an employee who thinks exactly like you? In a word, “no.” We all have a lifetime of varied, non-identical experiences that shape us and our thinking processes.  Therefore, the chances of hiring your twin is not something you should count on. Ideally, you should be looking for someone who

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The Dream Team

Having worked with more than 1,100 Canadian healthcare professionals since 1989, we’ve observed that most of them do a fairly decent job of hiring the right staff but they THINK they haven’t – simply because they’re not coaching them into the dream team. While there is neither such thing as a perfect boss, nor a

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You Can’t Get “There” From Here…

When working to help expand a practice, our consultants frequently find that the staff and the owner are going in different directions because they have not sat down and created a mission statement.  This is important whether there is one staff member or 20. What is a Mission Statement? To be effective, a mission statement

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More Efficiency = More Income

Denturists frequently ask me, “What is the typical successful denture clinic doing?”  This is a hard one to answer as I don’t believe there is such thing as a “typical” denture clinic. Every clinic is unique, has a different set of goals, a unique patient base, different dental philosophies and a variety of styles of

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New Patients

Rise Above The Crowd

What would you say is the common denominator of all truly successful people? What have they done that enabled them to rise above the rest of the crowd? Why do others give them such respect and admiration? For sure, successful people are usually smart, motivated, hard-working, and so on, but these aren’t the fundamental reasons

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Practice Success!

A recent poll on the internet asking: What is the single biggest factor limiting practice success?  The choices were:  (1) clinical skills, (2) location, or (3) practice management?  Answer:  8% “clinical”, 25% “location” and 50% “practice management”, and 13% “other factors”. The three aspects could be likened to a three legged stool, where if you

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Thank you

Boost Your Success By Thanking People

In a Gallup poll of 2,000 workers, 69% said praise and recognition from their bosses is more motivating than money.  Four out of five workers said recognition or praise motivates them to do a better job.  Despite this, most workers feel they are not properly recognized nor praised. Studies by the US Army show soldiers

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