Overworked

Stamp of Approval

Warning: This is a marketing article in disguise! Your patients’ favourable attitude or opinion about your practice is what will help it to grow, and they will only give it their stamp of approval if they received the quality of denture and…
Overworked

Implants and Over Dentures

We all know the real estate maxim of "location, location, location" as the key to successful sales. In your profession, we would say "education, education, education." Have you realized, though, that there are two sides to education with…
Overworked

Who's Running the Show?

From the number of Denturists I have met with tire tracks across their chests, I’d be inclined to say that their patients are running the show! Did you know you are the executive of a business? Have you ever considered the fact that you…
Overworked

Computer Shopping 101

People have a lot of different attitudes towards computers: love ‘em, hate ‘em, tolerate ‘em, curious about ‘em, could care less about ‘em, break ‘em, use ‘em, kill ‘em, and so on. I personally hated 'em, while my husband…
Overworked

Make "Tender Loving Care" your Mission

Scenario One: You ask a patient in the waiting room, in front of other patients or staff, to hand their denture over to you for repair (it has also happened, probably more than once). Later, your patient is handed his or her repaired denture…
Referrals to Specialists

Delegation: The key to growth and stability

While every practice we have consulted over the past 19+ years has been completely unique in many ways, there are certain issues and patterns that are in common.  The staffing of a denture practice and delegation to the staff is one of the…
Referrals

Increase Patient Referrals

One key to a successful practice is having an abundance of new patients walking through your door. But, you probably do not want to rack up a heavy advertising budget that could eat away all your hard-earned profits. The answer, however, is…
Overworked

Staff Performance Reviews

How many practices actually do personnel evaluations? In our experience, not that many. What we commonly see is that staff automatically get an annual raise in pay without any performance review at all. Perhaps the difficulty lies in the fact…
Overworked

Feeling Overworked and Under Paid?

Have you ever sat down and figured out how many hats you wear in your business? Many denturists are still one-person shows and are: business owner telephone answerer greeter of patients finance manager salesperson lab technician …
Overworked

Hiring the “almost perfect” staff

I have personally met with about 6000 healthcare professionals across Canada to analyze their practices, and our staff have done extensive work with over 1,400 of them (including more than 150 Denturists) to train them as executives and help…
Overworked

Be The Best and Get Paid For It!

I have a confession to make. Behind every successful woman, there is occasionally a brilliant man. In this case, my husband Bob Wheeler. He is our Senior Consultant and has been the solver of more than 500 healthcare professionals’ practice…
Overworked

Something To Smile About

As a denturist, you make your patients smile again by creating works of art in their mouths. Why not give them something else to smile about – the pleasure of coming into a beautiful, stylish practice that at once makes them feel at home and…