Benjamin Franklin was quoted as saying, “The bitterness of low quality remains long after the sweetness of low price is forgotten.” Nowadays in the commercial sales arena, we see the quality of many services and products going down in order to keep the price as low as possible, and we feed into that by buying
Have you ever had a day where it was non-stop multi-tasking? Staff interrupting you while you’re trying to write up some charts, while handling supplier phone calls, while trying to read resumes to decide which one to hire, while checking your Blackberry or iPhone for emails and texts, all the while wondering why so many
When one of your patients or clients takes their time and effort to talk it up about you and your practice to a friend, co-worker, neighbour or family member and sends them your way, showing your appreciation is just plain good manners. However, HOW to do this is a controversial topic and there are a
Every one of our clients is a unique individual with unique goals for their practice. Bet you are too! Some of you have situations you wish to be free FROM and others may wish to be free TO do something. For instance freedom FROM may include such things as long hours, feeling like everything is
You can sometimes have a draggy day or week or (yikes) longer period of time at your practice. Sometimes there is a sad event that happens and the team loses a bit of their perkiness. As this is less than optimum for your clients or patients to perceive, different practices have adopted different solutions. The
Most practitioners have themselves said or heard said in their practices some of the following: “It’s not my fault that …” “You didn’t say to get that done.” “Why didn’t you tell me that you wanted it done that way in the first place?” “Whose job is this really?” “Is that in my job description?”
Like you, your staff often have hidden talents that could be an asset to the practice in unexpected ways. These don’t always show up in initial interviews or even every day on the job. For instance, they may be great at interior design, have a green thumb for the plants of the practice, be a
Love your family. Love your friends. Love your staff. And you want to take care of them all (or not), but where do you draw the line? This is a very difficult and touchy subject for many practitioners and can create some hard feelings in you and them if not handled well. It also puts
I’m sure this has never happened to you or your team, but sometimes patients or clients have the nerve to cancel their appointments or fail to show up at all!!! And sometimes doctors and staff find this frustrating and annoying. Can you imagine?! That was an attempt at light humour on a subject that all
Over the years of practicing you may have heard many different reactions from your patients or clients about your quoted fees for service. While some may have been favourably surprised, it is probable that some were on the negative side, e.g. “Whose vacation am I paying for?” or “Don’t be ridiculous, I would never agree
Owning a practice certainly can have its ups and down and trials and tribulations. For sure! And, you may find yourself busting your butt every day to just get through the day and service all the patients in your schedule plus all the emergencies. Sometimes it can seem endless and like a treadmill. It can
Probably most practices have heard about having to have your website be “mobile responsive” and have taken the steps to get theirs fixed, but have you done it for real? For instance, yesterday I met with a doctor who was sure that her website was mobile responsive and I showed her on my iPad
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