Many practitioners (and their teams) feel that they are forced (required) to treat every patient or client who walks in their door and some days they just hate coming in to work because they know that their schedule contains some difficult, ornery, or undesirable people. Now, it is true that people are people and everyone
Having perfect staff is a dream that most practice owners have. But dream on! There may come a day when people are all perfect (and even bosses might get there too one day) but we’re not there yet. However, how close we can get to perfection in the whole team becomes the game and the
A healthcare practitioner once told me that she had been practicing in a small rural town and had decided to practise instead in a nearby town as she felt she could do better there because it was bigger. She said, “It’s got sidewalks and a Walmart!” However, the new location also came with many complications
With the growth of a practice or clinic, you as the practice owner may begin to experience a loss of control and a feeling of being run off your feet. Sometimes a trapped feeling ensues and there can seem to be no time to manage. Often it seems that the financial return takes a turn
Getting physically fit and making more income are two of the most popular goals. The question is: Are they related? Have you ever let yourself go physically over a period of time and found that you are not getting enough restful sleep, leaving you feeling tired and draggy at work as a result? Does this
Marketing and PR are closely related subjects. Marketing-wise, you can go online and tell the world about your practice; you can have the best website on the internet in terms of gorgeousness and interactiveness; the content on your website may be very intriguing and resourceful; your Facebook page may be kept constantly updated and interesting;
The question “Should I have more than one practice?” comes up again and again, and although lots of practitioners would not even contemplate it (in fact would shudder at the mere idea), I thought I would give some thoughts on it for those who have considered it as an option. We have worked with 1,400
Pretty much the whole world of business (including healthcare professionals) know that they need a website as part of their marketing strategy. Many people have put together a website because they have heard that they need to be “found” on the internet and so they stick a pretty, but passive, website up on the internet
Your patient or client comes into your practice … waves at the Receptionist or says “Hi” and sits down in the waiting area and starts texting on his or her cell phone. Eventually someone in your practice tells them to “come this way” and takes them to the treatment area. The expected service is delivered
Some days, it seems like you have to be an absolute genius to run an efficient and profitable practice. The question is, if you were not born that way, how can you achieve the status of genius? I discovered the following list which was written by a management expert and I thought I would pass
Most healthcare professionals who are running a practice feel that they are doing all they can do and that there is nothing further that can be done that will make a difference. We talk to about 30 people a day on cold calls and many of them say “I’m doing fine” or “I’m happy the
Most of the time you love most of your patients or clients. But there are days… Whether you’re at the front doing the greeting or at the back of the practice treating, you are sometimes pinned by a patient or client who wants to share their whole world with you, such as vacations, problems with
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