Because the front desk staff in most practices are usually not sales trained and are very busy people too, the statistics are that 2 to 5 shoppers per week slip away. Usually these shoppers are calling in by phone, but it could also be a contact from your website or they might have dropped
Successful people have certain qualities that they have developed in order to achieve their goals. Some of the qualities are forged habits, others are just the way the person views or takes on situations or initiates opportunities, and some is the drive and energy which they invest into everything they do. How to avoid being
You have known the patient or client in front of you for a long time and are aware of his financial status. A procedure needs to be done that has a hefty fee and you are concerned about presenting it to him and so decide to do a lesser procedure which is not the ideal
Whether you are the practice owner or one of the team, there are certain actions that must be accomplished on a day-to-day and week-to-week basis. Some are standard actions, such as paying bills on a certain day each month for example. Others are one time only actions such as calling back a patient for one
There are those who are total professionals about everything they do and are always striving to be the best they can be (most of our clients are in that category). “Competition” in their area is merely a reason for them to strive to deliver the highest quality service and learn more and better ways to
Many practice owners have gotten very bogged down in the management of their practices by trying to be “the boss.” That word can even carry with it some negative connotations and an expectancy on the part of the staff that the boss is going to give them difficult orders or ask them to do undesirable
A revolving door practice is one that seems to be losing their patients or clients almost as fast as they are attracting them. They are acquiring new patients but have a weak retention rate and lose them back out the door. Typically a practice will have a heavy focus on getting new patients or clients
Start a bonfire, make notes on the back of them, use a corner as a toothpick… many people think that’s about all business cards are good for. How many times has someone asked you for your business card and you searched your pockets, wallet or purse in vain and ended up writing your name and
Days, weeks and months can speed by leaving you a little dazed and feeling like you haven’t accomplished anything. Sometimes you may feel like you are in a fog and not sure what is going on and how to change it all. Ever feel like YOU are “sinking the ship?” Are your staff patiently waiting
Many a practitioner has dreamed the fantasy of the ideal practice: The perfect location in a totally visible and attractive main street building, that you own, with tons of parking, a beautiful/comfortable/pristine decor, where your patients or clients will love to come and they will brag about it to their friends and family thus referring
Why is it that some practitioners and their practices do so very well while others are “just getting by?” The staff and the bills all get paid (or not), but what is left over is just not good return for 7 or 8 years of post secondary schooling and the burden of owning a
Getting up in the morning to face another day can become a bit of a chore and dragging yourself into work can become a dread. Perhaps when you first started working, you were full of enthusiasm for the difference you thought you could make through your expertise and energy. And now things have dulled down
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