Are there times when you feel completely overwhelmed and not sure what to do or even who to talk to about it? Do you feel like “throwing in the towel” some days when things are going out of control? Are there some things that you simply don’t feel can be solved and you just want […]
Never Admit Defeat Read More »
Most practices experience times when they run behind. Some chronically so. Doctors blame the staff, staff blame the doctors, and the patients don’t care who’s at fault … they are just annoyed and disgruntled at having to wait when they arrived on time or early. Let’s have a look at some of the causes and
Running Behind Schedule Read More »
Ever wonder why the staff do not always follow through on things you (the boss) have asked them to do? And sometimes you may find that at first the things you ordered are complied to, but then drop back out over time? Or perhaps the order is partly done and never quite gets finished? Do
Staff vs. Boss – Who’s the Real Problem? Read More »
There you are … in a great location … the best of equipment … the coolest staff … and treatment skills that can produce miracles. Yet you are not fully booked or perhaps you have an associate that is not fully booked. Or, you have more space in the practice and hours that could be
The Magic of Marketing Read More »
In any practice, being that we are all human beings, there can be a lot of petty small stuff that goes on that irritates or aggravates one another and makes working together a bit annoying at times. One of the handlings is to have well written job descriptions, an active policy manual and detailed written
Petty Stuff vs. Big Picture Read More »
My staff like surprising me, and this year they REALLY surprised me by bundling 56 of my practice management advice articles into a paperback format and got it published on Amazon! They presented the book to me on my birthday as a gift. I was probably the most “surprised author” ever as I did not
The Surprised Author Read More »
In anyone’s lifetime they are sooner or later (and quite frequently for some people) going to make a mistake or do something wrong. We’re human and it is something we just do. However, saying “I’m sorry” gracefully is not an inborn trait. Ever hear or say the following instead: “It wasn’t my fault.” “I didn’t
Saying “I’m Sorry” Gracefully Read More »
There is a famous saying: “All great buildings begin with a strong foundation.” When it comes to creating a stellar practice, there are many parts to making the strong foundation for lasting success. The most important part could be said to be a strong, energetic, aligned team. While it is true that you could practice
Your Team is Your Foundation Read More »
As a practice owner, you have no one as your boss who can lead you, challenge you and inspire you to greatness … except yourself! (Even staff and associates often are not lead by a practice owner who is a good executive who leads, challenges and inspires his or her team. So you may have
Challenge Yourself! Read More »
The general public thinks that because you are a healthcare professional, you MUST be rich. Many of your staff think the same thing as well because they often only see the payments for service coming in but have no idea about the debts, practice purchase or start-up loans, student loans, mortgages, salaries, rent, supplies, equipment
Is Debt Actually Bad? Read More »
Many practice owners reach a point where they start to question themselves as to how much is enough or if they really do want to grow any more. Unfortunately, there doesn’t seem to be any line drawn in the sand that says, “This is enough. You’re done.” So how do you figure this out? The
How Much is Enough? Read More »
Because the front desk staff in most practices are usually not sales trained and are very busy people too, the statistics are that 2 to 5 shoppers per week slip away. Usually these shoppers are calling in by phone, but it could also be a contact from your website or they might have dropped
5 Types of Shoppers Read More »