Service

You Get What You Pay For

Many patients and clients these days are constantly looking for bargains and how to get stuff cheap.  They are even getting into bartering in your practice which traditionally never happened for healthcare professions in Canada.  But times…
Team

Staff Issues

In analyzing practices and chatting with practice owners, the most common subject they bring up is “staff issues”.  Interestingly enough, the “issues” are widely variable from practice to practice.  However, about 75% of the problems…
Successful

Your Most Valuable Practice Asset

Some professionals consider their professional licence their most valuable asset.  Others think that having a location in a prime area is the biggest asset.  Many would answer that their state of the art equipment ranks highest.  There is…

Have you Reached Peak Clutter?

A potential new patient or client walks into your practice and looks around.  What they see can influence their opinion of your professionalism and whether they will become a patient or client of your practice. Will they see a clean, well-organized,…

Failure is a Bruise. Not a Tattoo.

Over our lifetimes, many opportunities to improve and expand present themselves.  New ways of thinking.  Fresh ideas.  And we get excited by some of them, right? Let’s call that the First Thought:  “Hmmm, that sounds like a great…
Make Things Happen

Never Assume Anything!

“I hope she filed that tax return on time.”  “Surely she will remember to lock the back door on the way out.”  “I wonder if he will remember to call that patient who was upset this morning?”  “I’m fairly sure that she will…

Upleveling Your Practice

Are you wondering what the heck “upleveling” is?  In short, it is a business term that means moving your practice upward through another level of growth or transformation.  Sound exciting...or terrifying? Have you reached a certain…

Too Many Problems, Too Few Solutions?

Ever wake up some mornings and wish that you could hide out under the covers for the day, or at least a few more hours even though you had enough sleep? You’re probably too disciplined to do that if it is a workday, but where did that impulse…

Cross Training Your Staff

Let’s say one of your key team members wakes up deadly ill and she can’t come in to work today – and you wouldn’t want her to either or you could end up with a team that all gets sick.  How the heck are you going to deal with this? You…
Financial Goals

From Debt to A Net Worth to be Proud Of

Most healthcare professionals (not all of you, but MOST) are in substantial debt.  You may still have Student Loan Debt.  Then you bought or started a practice from scratch.  How about that amazing house you bought or built.   But is it…
Saying Yes to treatment

Helping People Say “Yes” to Treatment

The Really Big Question for today: How on earth do you get the patient or client in front of you to choose, of their own free will, to go ahead with the IDEAL CARE you are presenting? Have you ever really decided to get a patient or client…

Patients spreading the word about you

Probably you, like most practitioners, would love to have even more new business walking in the front door of your practice, right?  And sometimes you may wonder what methods you can use to do this effectively and financially viably (i.e. doesn’t…