Blog Articles

Sitting at the front desk of a healthcare practice can be a lot of fun in many ways.  You have your favourite patients or clients that make your day when they come in for their appointments.  Asking those patients to pay is no problem.  They’re the easy-to-deal-with ones. And then there are the problems ones

Have you ever had a piece of equipment break down at the exact wrong moment?  Have you ever kept an old piece of equipment “hoping” that it will keep on going a little longer as you don’t want to spend the money on a new one just yet? Have you ever received promo about the

If you own a practice, you have goals.  For some practitioners, it is merely to keep the doors open.  For others, it is to own multiple, profitable practices.  And in between those two extremes are a myriad of goals such as: Deliver high level care to our patients. Have a fun staff that are well

Does it sometimes feel like your life is rushing by and you can’t keep up with it?  Too much to do in too little time?  Do you find yourself rushing around saying, “I don’t have time for …?”  Is time pressure stressing you out?  Most people have these feelings from time to time about time.

Many professionals over the years have woken up one day to the fact that they chose the wrong profession as their career.  Once realized, this thought does not often go away but rather, it can eat away slowly at your enjoyment of life and make you feel purposeless. What can be done about this? Choices:

Many healthcare practice owners dream of having their practice on a steady, sustainable growth pattern month after month and year after year.  However, many of them instead experience ups and downs, and slows followed by overload periods.  Often, there seems to be no reason for these feasts and famines. But is that just the way

When you hire your staff (if you didn’t inherit them with the practice), you are choosing them for certain qualities and skills required by the position you are filling.  It’s quite a feat to select the right candidate that you will work so closely with and entrust the success of your practice to.  You are

For varying reasons, most practices experience slow periods in their numbers and get to thinking that it’s just “normal” and therefore don’t take any particular actions to get out of the slump. Examples of reasons given:  January to February is when the Snow Birds go south so the practice is slow; September is always slow

There are literally hundreds of marketing ideas that work to attract new patients into your practice.  Marketing is a key component of every practice if you want to keep growing and not stagnate or deteriorate.  Simply relying on referrals from your existing patients (i.e. Word of Mouth) is old school and you will rarely find

By survey, very few practitioners actually WANT their practice to be shutting down or slowing down for the summer, yet many of you experience a definite drop in the numbers in the summer months. Sometimes things just seem to slow down or get sluggish. And down, down, down goes the production levels. If this has

These days with cell phones, texting and email, it seems that getting away from the practice is not as easy as it used to be back in the days when you could walk out the door and you were gone and incommunicado.  Your evenings and weekends and even your vacations may not be entirely your

The definition of loyalty is:  “a strong feeling of support or allegiance.”  Synonyms are “faithfulness, obedience, adherence, devotion, dedication, commitment, reliability, steadfastness.”  In other words, loyalty is an attitude with many dimensions.  It assumes support and allegiance through the good and bad times. There are many aspects or directions of loyalty in your practice: Patients