Blog Articles

A well known business fact is that a business is either growing or it is shrinking.  Nothing stays exactly the same.  The practice is either being pro-actively created or it is coasting (i.e. nothing much being done to improve it) and therefore shrinking and getting behind. It is easy for apathy about changes to sneak

Every practice owner longs for staff who are perfectionists, even when they themselves are not.  Having staff with an eye for detail is a dream come true, given the huge quantity of pieces of information that cross their desk in a day, a week and a month. Also, the practitioners themselves often struggle with keeping

How do you know when you are “ready” to hire an associate.  This is an extremely common question these days … sometimes it’s because you are overloaded or booked out too far and losing potential new patients.  Maybe it’s a case of no life/work balance at all.  Or perhaps you are getting tired of practising

There is hardly a practitioner in Canada (or anywhere) that does not wish to increase the number of new patients into their practice.  Unfortunately, patients do pass on, move on, and so on.  Therefore there is a certain rate of attrition in any practice that necessitates having more new patients coming in than are leaving.

Sitting at the front desk of a healthcare practice can be a lot of fun in many ways.  You have your favourite patients or clients that make your day when they come in for their appointments.  Asking those patients to pay is no problem.  They’re the easy-to-deal-with ones. And then there are the problems ones

Have you ever had a piece of equipment break down at the exact wrong moment?  Have you ever kept an old piece of equipment “hoping” that it will keep on going a little longer as you don’t want to spend the money on a new one just yet? Have you ever received promo about the

If you own a practice, you have goals.  For some practitioners, it is merely to keep the doors open.  For others, it is to own multiple, profitable practices.  And in between those two extremes are a myriad of goals such as: Deliver high level care to our patients. Have a fun staff that are well

Does it sometimes feel like your life is rushing by and you can’t keep up with it?  Too much to do in too little time?  Do you find yourself rushing around saying, “I don’t have time for …?”  Is time pressure stressing you out?  Most people have these feelings from time to time about time.

Many professionals over the years have woken up one day to the fact that they chose the wrong profession as their career.  Once realized, this thought does not often go away but rather, it can eat away slowly at your enjoyment of life and make you feel purposeless. What can be done about this? Choices:

Many healthcare practice owners dream of having their practice on a steady, sustainable growth pattern month after month and year after year.  However, many of them instead experience ups and downs, and slows followed by overload periods.  Often, there seems to be no reason for these feasts and famines. But is that just the way

When you hire your staff (if you didn’t inherit them with the practice), you are choosing them for certain qualities and skills required by the position you are filling.  It’s quite a feat to select the right candidate that you will work so closely with and entrust the success of your practice to.  You are

For varying reasons, most practices experience slow periods in their numbers and get to thinking that it’s just “normal” and therefore don’t take any particular actions to get out of the slump. Examples of reasons given:  January to February is when the Snow Birds go south so the practice is slow; September is always slow