Management Skills Made Simple

Having a patient or client give negative feedback on you or your team, whether in person, by email or online in a review can sometimes be hard to deal with.  Sometimes the person tells you about this at the time it happened and sometimes it is said privately and other times it might be out

In a weird way, Covid-19 has snuck into many practices, not the disease itself, but dis-ease about the disease.  It is quite insidious how it has crept in and lodged itself in the body of many practices.   The answer is to “vaccinate” your practice against it. When we say “vaccinate”, we mean to proof the

Are you and your practice “future driven”, or are you just coping, or worse yet, are you slowly being left in the dust? In other words, where is your attention?  The bulk of mankind is found in the middle ground of “getting by” or doing the “same old, same old” every day, just coping with

Everyone has at least one superpower – sometimes many.  Whether you are a boss or a staff member, there are a variety of superpowers that you can develop and practice, and may already have. Okay, so maybe you’re not Superman or Spiderman or Wonder woman, but what superpowers DO you possess that can help you

Stagnant, unchanging, same old same old, not-going-anywhere practices can suck the life out of you and your team.  You can get to feeling like there’s no point to getting out of bed in the morning and you start to feel just plain bored to death. Or, on the other side of the picture, maybe you

How memorable is the patient experience you provide?  How can you create an over-the-top impression on your patients so your practice stands out from others?  What could you and your team do that would make your patients or clients feel special and super cared for? Here are 10 actions that incredibly successful practices are doing

Feeling like you are working too hard has many underlying reasons.  Bottom line, it’s no fun going home at the end of the day exhausted and sometimes too tired to even make dinner or play with your kids or work on your pet hobby.  Definitely no way to live your life! A few of the

In regards to your business, where is your attention right now because of the pandemic crisis?  There are three possible answers: Stuck in the past and feeling hard done by or sad (and we currently have a lot of reasons to); or Pinned in the present with worry, fear and frustration; or Creating a positive

Please keep up the good work on staying safe. We are almost through this crisis. Most practices, though not all, are getting back in production, albeit a little creakily. So many new rules and requirements in the new normal that practices are not able to move at their pre-pandemic speed. Safety is the new watchword

At this time, we are experiencing an international pandemic and we have gone through, against our wills, two or three months of abnormal experiences wherein we have been locked down and required to quarantine and socially distance ourselves from everyone we know except our immediate household family. The resultant anxiety and nervousness that most people

While some areas have started on the re-opening of services and production, others have not or are doing a “gentle reawakening”.  Most of us are pretty antsy to get back at it and to start the long recovery process. The key to successfully navigating the “new normal” seems to be flexibility.  Lots of things are

What a strange period of time we are going through with Covid-19 and no crystal balls or instruction books to tell us precisely when it is going to end and how the economy and our businesses will be doing when the switch is flipped and we can resume our “normal” life!  And what will “normal”