It’s a little rough on Reception sometimes!
Janice
09/06/2015
Being at the front end of a practice has its charm … being able to meet and greet all the wonderful clientele of your practice
Management Skills Made Simple
Department of First Impressions
Janice
02/06/2015
How important is the staff member manning your front desk? Extremely! Here are a couple of experiments: Try phoning around to 5-10 different practices (not
Lost in Space by Google?
Janice
12/05/2015
In late April, Google made a subtle but far reaching change regarding websites and mobile devices that may have affected you. Everyone who has a
Why Bosses Might Get Cranky
Janice
07/05/2015
Like anyone else, there are days when a boss might get a little cranky or irritated. For many, they feel like they have the weight
Spying on Your Competitors
Janice
04/05/2015
Basically, you know what YOU are doing … but do you know what your competitors are doing? Many practitioners come to work in the morning,
What frustrates you the most?
Janice
30/04/2015
Let’s start off by defining frustration: “the feeling of being upset or annoyed, especially because of inability to change or achieve something.” This could be
Does Your Practice DĂ©cor Make a Difference
Janice
24/04/2015
Have you ever walked into a posh hotel or into someone’s house that actually makes an emotional impact on you or simply delighted you? Where
Games and Fun for Staff
Janice
22/04/2015
Practice Owner: In case you didn’t get the memo, here it is again! Staff get bored sometimes and need a little extra fun to spice
Your Real Bottom Line
Janice
17/04/2015
While being concerned about your bottom line as a practice owner makes sense because that is your take home pay, maybe you’re worrying about the
How To Get In Trouble With Your Staff
Janice
15/04/2015
Cute joke to illustrate a key point: A kindergarten pupil told his teacher that he found a cat. She asked him if it was dead
Grow Your Practice through Good PR
Janice
07/04/2015
Amongst the thousands of ways to grow your practice, an important one often overlooked or underrated is the Power of PR. Public Relations is essentially
CE Doesn’t Have to be Boring
Janice
26/03/2015
There are always one or more conferences every year that you can and should attend and you can always justify taking the time off.