Cross Training Your Staff

Let’s say one of your key team members wakes up deadly ill and she can’t come in to work today – and you wouldn’t want her to either or you could end up with a team that all gets sick.  How the heck are you going to deal with this? You…
Financial Goals

From Debt to A Net Worth to be Proud Of

Most healthcare professionals (not all of you, but MOST) are in substantial debt.  You may still have Student Loan Debt.  Then you bought or started a practice from scratch.  How about that amazing house you bought or built.   But is it…
Saying Yes to treatment

Helping People Say “Yes” to Treatment

The Really Big Question for today: How on earth do you get the patient or client in front of you to choose, of their own free will, to go ahead with the IDEAL CARE you are presenting? Have you ever really decided to get a patient or client…

Patients spreading the word about you

Probably you, like most practitioners, would love to have even more new business walking in the front door of your practice, right?  And sometimes you may wonder what methods you can use to do this effectively and financially viably (i.e. doesn’t…

Are you the only one who …?

Patients flying in and out of the office, arriving late for appointments.  Emergency patients calling out of the blue and throwing your schedule off.  A patient or client was attacking you because of his bill for your services.  Meetings…

“I’m Not Interested, Thank You”

How many times in a week do you have to say, “I’m not interested” to some random telemarketing person on the phone -- usually before they even have a chance to tell you what you might actually be interested in? For instance, we did…

Life Re-Purposed

What direction is your life taking?  Are you on-track for where you want to go ultimately?  Or did you take a side road on the path of your life and you need to get back to the main road?  Or maybe you have decided to re-purpose your life…
Office Manager

Time for an Office Manager?

About 30% of the healthcare professionals in Canada employ an Office Manager or Practice Manager in their practices.  Many more are considering whether they SHOULD have one, but haven’t made the move yet. What is an Office Manager? Some…
Future

Keeping Your Eye on the Future

Have you ever had a bad day where everything seemed to go wrong?  How about a frustrating day where you were becoming a zombie by the end of it?  Have you had more than one of these days?  If yes, you have plenty of company with…

"It Can’t Be Done" Attitude

There are many types of people in this world.  Some you want to work for you and some you don’t.  For instance, have you ever had a team member whose usual response to any order or idea is, “It can’t be done,” or, “It won’t…

Marketing Your Practice On or Offline

Welcome to the crazy world of marketing to attract new patients to your practice.  Whether you like it or not, whether you want to partake of it or not, you ARE in the middle of it and part of it. You can't have a successful practice with…

How to Waste Money on Marketing

When you need or want more new patients, there are millions of ways to market your practice externally to attract them.  Some work better than others and give you more return on your investment. However, all those marketing dollars can be…