The Supernova Award

When you own a practice, you are the boss, the coach, the team leader, “the buck stops here” person, and so on.  You should get a Supernova Award for all that you do sometimes to hold everything together despite anything! Do you ever…

How to Lose a Patient

Wait … what???  While most practice owners and their teams are quite dedicated to attracting more new patients (as they should be), there are times when it is beneficial to the practice to know how to lose a patient.  Every practice has…

What?  “No good staff out there?”

Is it actually true that “there are no good staff out there”?  We have heard that statement from practically every practice owner at the start of our working together (more than 1,700 so far) over the last 30 years.  Does that make it…

Are you over or under staffed?

Many practice owners wrestle with this question:  Is my practice over or under staffed?  This is a “hot potato” question because the answer depends on a lot of factors. First factor: What situation in your practice is making you even…

Forget Making New Year’s Resolutions!

Many people make New Year’s resolutions but few actually make them all materialize.  How about you?  Did you notice that regret sets in and you resolve never to bother making resolutions again? Instead, have you tried setting targets…

Live Fast, Beautifully & Dangerously

Do you sometimes feel that you are being slowed down, stifled, walls closing in on you, and your power is being drained from you bit by bit?  Is that any way to live your life for the next 10 – 30 years?  Isn’t there more to practising…
Communication

Do You Sometimes Feel Alone?

As the owner of a practice, have you ever felt all alone and like there is no one to talk to?  You aren’t the only one.  Even people who have a full staff and tons of friends often experience that feeling of “no one to talk to.” Why…
Stress

Fighting Negativity

As a practice owner, you have probably gone through periods of negative thoughts regarding your business at some stage.  Here are some examples we have heard: what if I can’t make my payments this month, where are all the potential…

When Your Day Falls Apart

Have you ever experienced days at your practice that just fall apart or go out of control?  Most practices have fallen prey to this syndrome every so often.  Not always for the same reasons though.  The big question is what to do about when…

If Wishes Were Fishes

We’ve all heard the saying “If wishes were fishes, we’d be swimming in riches” as an expression that implies that you have wishes that are impossible.  When it comes to your practice, you probably have many wishes and changes that you…

That’s Impossible

From time to time, you may hear “it’s impossible” when you ask for something to be done in the practice.  Bosses hear it from staff and staff sometimes hear it from bosses.  No matter who is saying it to whom, it can be very frustrating…
Uncomfortable Situations

Fake vs. Authentic

“Fake news” has become a household word these days whereas truth and factual information often seem to have taken a back seat.  Similarly, in the marketing and sales arenas we are seeing more and more over-inflated promises of results to…