Management Skills Made Simple

One of my favourite things about Canada is our cultural, ethnic and religious diversity.  So many opportunities to have fun and celebrate various holidays and festivities. Healthcare practices can have a lot of staff, patients and clients of different cultures and these are opportunities to show you care about them and celebrate with them. Where

  Here is a wonderful quote to start off with: “The conductor of an orchestra doesn’t make a sound.  He depends for his power on his ability to make other people powerful.” As a practice owner, you are like the conductor of an orchestra.  A great conductor will have a concept (vision statement) and will

How many new patients per week or month would make you a happy camper?  If wishes were fishes, they should all just walk in the door and say “I want you to be my new doctor!”  However, it doesn’t work that way in real life in most practices in the quantity one would like.  So

Woke up on the wrong side of the bed this morning and feeling grumpy?  Had a knock-down, drag ‘em out argument with your better half just before work?  A team member arrived at the practice ready to take out some grievances on you?  A patient or client got angry about a payment they don’t agree

Do you sometimes wish there were 26 hours in a day so you could get more done?  You run and rush and hurry and still can’t get everything done?  Not getting enough sleep either because not enough time in bed or too much on your mind to actually achieve a sleep state for 7 hours?

Are there times when you feel completely overwhelmed and not sure what to do or even who to talk to about it?  Do you feel like “throwing in the towel” some days when things are going out of control?  Are there some things that you simply don’t feel can be solved and you just want

Most practices experience times when they run behind.  Some chronically so.  Doctors blame the staff, staff blame the doctors, and the patients don’t care who’s at fault … they are just annoyed and disgruntled at having to wait when they arrived on time or early. Let’s have a look at some of the causes and

Ever wonder why the staff do not always follow through on things you (the boss) have asked them to do?  And sometimes you may find that at first the things you ordered are complied to, but then drop back out over time?  Or perhaps the order is partly done and never quite gets finished?  Do

There you are … in a great location … the best of equipment … the coolest staff … and treatment skills that can produce miracles.  Yet you are not fully booked or perhaps you have an associate that is not fully booked.  Or, you have more space in the practice and hours that could be

In anyone’s lifetime they are sooner or later (and quite frequently for some people) going to make a mistake or do something wrong.  We’re human and it is something we just do.  However, saying “I’m sorry” gracefully is not an inborn trait. Ever hear or say the following instead:  “It wasn’t my fault.”  “I didn’t

There is a famous saying:  “All great buildings begin with a strong foundation.”  When it comes to creating a stellar practice, there are many parts to making the strong foundation for lasting success.  The most important part could be said to be a strong, energetic, aligned team. While it is true that you could practice

As a practice owner, you have no one as your boss who can lead you, challenge you and inspire you to greatness … except yourself! (Even staff and associates often are not lead by a practice owner who is a good executive who leads, challenges and inspires his or her team. So you may have