Time

Wishing for 26 hour days?

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Do you sometimes wish there were 26 hours in a day so you could…
Never Admit Defeat

Never Admit Defeat

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Are there times when you feel completely overwhelmed and not…
Running Behind Schedule

Running Behind Schedule

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Most practices experience times when they run behind.  Some…
staff vs. boss

Staff vs. Boss – Who’s the Real Problem?

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Ever wonder why the staff do not always follow through on things…
Magic of Marketing

The Magic of Marketing

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There you are … in a great location … the best of equipment…

Veterinarians

Someone once commented that the only stress free state is when you are dead. It is my belief however that most of us would prefer to be stress free in this lifetime! The current idea of “learning how to live with it”, while intellectually clever, is not one that we can readily accept or should even give in to. Not too many years ago, attendance at workshops on a host of stress management techniques was a popular answer to this problem. As time has passed, those techniques have faded into dim memory but stress lives on.

Optometrists

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Canadian Optometrists are well-primed to care for the health of their patients. It’s taking care of business that seems the higher hurdle. With competition elbowing in and patients demanding ever more value for less money, it’s tough to stay on top and keep a practice growing.

Denturists

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One of the more common questions that I get asked is: “What is the most cost-effective marketing approach?” The answer: The most effective marketing which requires the least amount of money and effort on your part, and which provides you with the best quality patient, is internal marketing.
Team Work

Petty Stuff vs. Big Picture

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In any practice, being that we are all human beings, there can…

The Surprised Author

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My staff like surprising me, and this year they REALLY surprised…
Chiropractor

Chiropractors

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Pediatric chiropractic is interpreted and defined differently by chiropractors right across Canada. I called many to speak on this issue and became increasingly interested in getting the question answered. And the reactions to my question were varied to say the least. On the topic of billings, no two doctors seemed to have the same thing to say. There was definitely no set of rules as to how much to charge.

Saying “I’m Sorry” Gracefully

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In anyone’s lifetime they are sooner or later (and quite frequently…