Pain Relief

Management Headaches

You graduated from your professional college, excited to get producing and so you sailed off into practice.  Most of you probably associated at first to get your feet wet, start paying down some of the massive student loans, get some mentorship…
Dental Consulting

Partnerships – Good or Bad?

Many of the 6,000 healthcare professionals I have met over the last 27 years have asked me my thoughts on partnerships: “Should I go into partnership?” “Should I get out of my partnership?” “Are partnerships doomed to failure?” …

Want More New Patients?

While word of mouth is everyone’s preferred method of acquiring more new business, relying on it as your only marketing “tool” may keep you from reaching the productivity levels you might be wishing for. Marketing is one of the many…

Practice Management Software vs. Human Management Skills

There are a million ads from software companies that promote that your practice management problems will all be solved by their software. But is this really true?  A software program is a definite must for a practice and very few practices…

Want Something Done … Just Do It Yourself?

Do you ever ask someone to do something for you and get let down?  How about giving an order to a staff member and you get “push back” from the person and are told it can’t be done?  Do you ever just throw up your hands in despair and…

Handling the Too Talkative Patient

Over the years I have heard from many doctors how their front desk staff are pinned down by patients or clients who want to talk and talk, and the poor receptionist can’t get her work done. Then there is the doctor who wants to get going…

Celebrate the Good Times!

  Life is NOT short … it only seems so if there are not enough good moments celebrated and enjoyed. For instance, in any practice, there are times when bad things can happen … patients or clients complain (unnecessarily sometimes),…

Marketing 102 – Beautify Your Practice

Here’s a random question:  When was the last time you changed up the artwork in your practice or clinic?  This could mean paintings, posters, wallpaper, or even the wall colour. The reason I ask this is because when I have gone into dental…