The art of management

Is “Sale” a 4 letter word?

Janice 14/04/2016

Thirty One years ago when we first started consulting healthcare professionals, the words “sales” and “selling” were almost swear words. Seriously! Some doctors would get

What Makes a Good Staff Member?

Janice 12/04/2016

I was thinking about all the good staff who flank their bosses and give them the ability to deliver the highest quality service in their

Want More Time?

Janice 06/04/2016

Ever find yourself saying: “I don’t have enough time to …” “There’s never enough time.” “I just want some time to relax.” “I never have

Perks of a Job Well Done

Janice 05/04/2016

Whether you are the team captain (owner) of the practice or any of the stars on the team, everyone needs and appreciates “pats on the

How To Do Something You Don’t Want To

Janice 24/03/2016

Are there parts about running your practice or doing a job within the practice that you just would rather delegate to someone else, or ignore,

Sometimes You Just Need a Good Laugh!

Janice 22/03/2016

Sometimes a day can seem to drag on and on. Patients come and patients go and it can be a bit boring. Why not lighten

How to Bring the World to Your Door

Janice 17/03/2016

Everyone looks for the magic bullet that will act like a magnet to draw new patients into your practice in droves. There are tons of

Got a Problem? Speak Out!

Janice 10/03/2016

One of your team mates is always dumping bad news on you when you would prefer good news. Or you feel one or more of

Every Day is a School Day

Janice 04/03/2016

Have you ever met a “know best?” This is someone who thinks they know everything already and that there is nothing more they can

Handling an Angry Patient

Janice 03/03/2016

Your day at the front desk is going along well with a lot of really nice clients or patients who are very appreciative of the

Insurance Hassles

Janice 18/02/2016

One of the biggest time wasters for the staff of many practices is all the insurance issues that have to be dealt with in a

The Weather Factor

Janice 16/02/2016

Snow days and ice storms. The entire city is shut down with a freak ice storm. Or you open your front door to a wall