Are there parts about running your practice or doing a job within the practice that you just would rather delegate to someone else, or ignore, or put at the bottom of the to-do list? If yes, you are not alone. Most people have something they don’t know how to handle or what is the best way to do or just hate doing, period!
It can be such things as having to deal with a sensitive staff issue, or how to deal with an irate patient or client, or dealing with someone who talks non-stop and can’t be shut off, or getting your tax data to your accountant. You probably have a short list of these.
While there are many ways to deal with all the various hard-to-confront issues, here are three that seem to work:
Can you spell B R I B E ?
This one requires you to make the list of things you need to take care of that you don’t want to, or it can even be just one item. Once you get that established, work out what prize you can have if you get it done. For example, calling and successfully dealing with the message from the irate patient = 1 dinner at your favourite restaurant. In other words, bribe yourself into confronting it and handling it. You could also think of this as R E W A R D I N G yourself for a job well done.
Taking the Bull by the Horns
Sometimes the best way to get yourself to do what you have to do that you don’t want to do is to put that thing at the top of the to-do list so that you get it out of the way first, then the rest of the list is all downhill from there. This is called taking the bull by the horns.
Face Up to “IT”
Another way of approaching the problem area is to sit down with yourself and write down what it is about it that seems so difficult. Look at it from all angles and then see what else you need to know in order to confront it or fix it. For instance, with the example of the irate patient or client, look and see if you have been given ALL of the data as to what happened, the history, how the previous conversations went, did the staff tell you everything you need to know. NOW, you can start to work out what you can do about it. Going in blind can set you up for a fall. You may find the situation is now easier to confront. Get it done right away if at all possible. If it is a staff situation, do the same thing of collecting all the data or writing down the full situation, then set up a time with the person for after hours or at lunch, and then meet and handle it.
These are just a few helpful hints and you can probably think of other ways. The most important thing is to GET IT HANDLED so that you enjoy the rest of your day.
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