Posts

Why Bother

Why Do You Even Bother?

Do you ever wonder why you get up every day and drag yourself into work?  Or how about why you even bother to try and get things done when you don’t seem to get anywhere anyway? There actually is an answer to that or at least there was…
Inspiration

Be Inspiring!

Whether you are the leader of the practice or a team member, you will enjoy your labours more profoundly if you are working to inspire yourself and the others around you to be the very best they can be. I have compiled a bunch of inspiring…

Is “Sale” a 4 letter word?

Twenty seven years ago when we first started consulting healthcare professionals, the words “sales” and “selling” were almost swear words.  Seriously!  Some doctors would get angry at us for even mentioning those words in relation…
Good Staff

What Makes a Good Staff Member?

I was thinking about all the good staff who flank their bosses and give them the ability to deliver the highest quality service in their practices.  From all reports over the years, I gather this is not always easy and can often be stressful. …
Me time

Want More Time?

Ever find yourself saying: “I don’t have enough time to ...” “There’s never enough time.” “I just want some time to relax.” “I never have time for myself.” “There’s not enough time in a day.” Well…

Perks of a Job Well Done

Whether you are the team captain (owner) of the practice or any of the stars on the team, everyone needs and appreciates “pats on the back” for going “supernova” from time to time. Pats on the Back Yes, a literal pat on the back or…

How To Do Something You Don’t Want To

Are there parts about running your practice or doing a job within the practice that you just would rather delegate to someone else, or ignore, or put at the bottom of the to-do list? If yes, you are not alone. Most people have something they…

Sometimes You Just Need a Good Laugh!

Sometimes a day can seem to drag on and on. Patients come and patients go and it can be a bit boring. Why not lighten up your day as well as the patients’ or clients’ by adding some humour? The following are some fun (and clean) jokes…

How to Bring the World to Your Door

Everyone looks for the magic bullet that will act like a magnet to draw new patients into your practice in droves. There are tons of false promises out in the market place selling you on this and promoting that as “the most outrageously successful…
Problem

Got a Problem? Speak Out!

One of your team mates is always dumping bad news on you when you would prefer good news. Or you feel one or more of your staff are against you. Or there is a patient or client who seems to have a strong negative attitude towards you. Perhaps…

Every Day is a School Day

  Have you ever met a “know best?” This is someone who thinks they know everything already and that there is nothing more they can learn or need to know. Infuriating, right? Their mind is so tightly closed that they are functioning…

Handling an Angry Client

Your day at the front desk is going along well with a lot of really nice clients or patients who are very appreciative of the terrific service and care they have received. Then suddenly, the calm and peace is ripped apart by an angry client,…