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“I’m Not Interested, Thank You”

Empathy: The HEART of the Practice

Ever worked with someone who, upon hearing a misfortune that you just experienced, reacted by saying, “You’ll get over it, move on.” Or, “Life sucks, nothing you can do about it.” Or, “Really! You DO have a lot bad things happen to you, don’t you?” You could say that this person has “no heart.” Clearly,

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Computer Shopping 101

People have a lot of different attitudes towards computers: love ‘em, hate ‘em, tolerate ‘em, curious about ‘em, could care less about ‘em, break ‘em, use ‘em, kill ‘em, and so on. I personally hated ’em, while my husband Bob, our main consultant at AMI, is a computer guru who had worked years ago at

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Shortcut to Prosperity

Is There A Shortcut To Prosperity?

You have problems if you focus too much on making money or too much on production. If you focus too much on making money, all you think about is “get money, get money, get money”. You borrow as much money as you can. You convince people to pay for services or goods you have not

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Business leader consulting HR expert

Hiring the “almost perfect” staff

I have personally met with about 6000 healthcare professionals across Canada to analyze their practices, and our staff have done extensive work with over 1,400 of them (including more than 150 Denturists) to train them as executives and help them improve their practices. Some facts we have observed are: there are no perfect bosses; there

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new patients

Reactivations: Practice Management’s Most Neglected Tool

Basically, your practice is a two cylinder engine: it runs on new business and repeat business. You should be consistently advertising and, as a result, getting new patients. Much of the time, this is all you need to do along with a strong recall system. However, if your scheduling book is not full enough, an

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Buying or Selling A Practice

Establishing the value or worth of a practice is a complex matter. There are more than 30 ways in which to calculate the value of a business and in fact there is a specialty certificate for accountants which deals specifically with this. A practice, no matter how it has been appraised, is only worth what

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Make Your Practice Work For You

Canadian Optometrists are well-primed to care for the health of their patients. It’s taking care of business that seems the higher hurdle. With competition elbowing in and patients demanding ever more value for less money, it’s tough to stay on top and keep a practice growing. Taking care of business and being a good O.D.

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Solution

Make Your Practice Work For You

Canadian Veterinarians are well-primed to care for the health of their patients. It’s taking care of business that seems the higher hurdle. With competition elbowing in and clients demanding ever more value for less money, it’s tough to stay on top and keep a practice growing. Taking care of business and being a good vet

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Do you have a winning staff team?

There are days when, like the rest of us, you have wondered whether you should fire all the staff. Likewise, your staff were probably thinking it wouldn’t be bad to hire a new boss.  What’s wrong with this picture? Having worked with hundreds and hundreds of healthcare practitioners in Canada, we’ve observed that most of

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Do You Have a Winning Team?

  [av_button label=’YES, I am Interested in a FREE, In-depth Practice Analysis.’ link=’manually,http://www.analysis.amican.com/register’ link_target=” size=’large’ position=’center’ icon_select=’yes’ icon=’ue840′ font=’entypo-fontello’ color=’theme-color’ custom_bg=’#444444′ custom_font=’#ffffff’ admin_preview_bg=”]   There are days when, like the rest of us, you have wondered whether you should fire all the staff. Likewise, your staff were probably thinking it wouldn’t be a bad idea

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Practice Management – A Leader Is Created

If you are not a “born leader,” take heart. Most real true leaders are created in the crucible of life, or else by mentoring, or by actual training. However we get there, we all need to be leaders in our own endeavors if we are to be successful. Whether you own a practice with no

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Professionalism

How you look, talk, write, act and work reveal your professionalism or lack thereof. Society does not emphasize the importance of professionalism, so people tend to believe that amateur work is normal. Many businesses accept less-than-great results. Schools graduate students who cannot read. You can miss 15 per cent of the driving-test answers and still

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