While there are a variety of reasons why patients may complain about service, here is one you may not have thought of. Even though the story below is profession specific, the idea applies to any type of healthcare practice. Here is an interesting story we found that applies to any healthcare office: The biggest problem
Client loyalty is a big issue these days with all the marketing that is thrown at them, such as Direct Mailing fliers from other practices. When your patients or clients are away from your practice, you are “out of sight, out of mind.” Therefore, building loyalty through more frequent contact or reminders of your practice
The road to success is in the fast lane. You succeed based on the quality of your work, the amount of work you do and one other factor: speed. How fast can you go? Rev it up with these 10 TIPS: Jump into projects as soon as possible. Act quickly on opportunities. If you see
How a practice is performing and how to increase its profitability is most efficiently accomplished through the use of statistics. Some people call them “performance metrics” and others may say “practice metric monitors,” but in any case, they are referring to the numbers which measure the productivity of the various areas of the practice. Statistics
While most of the practice owners we meet with enjoy the profession they chose in varying degrees from “like it” up to “passionate about it”, almost every one of them would give their eye teeth for more time away from the practice (without decreasing their take home pay). This can range from “I would like
Practice owner: “I distinctly remember giving you the order two weeks ago to order those supplies.” Staff member: “No, you didn’t, I would remember if you had and I would have done it.” “Yes, I did tell you to do it.” “No, you didn’t! Don’t blame it on me.” Fighting words that cannot be taken
Have you ever experienced disappointing results when marketing your practice? Did you expect a better response than you got? Have you ever wondered how other practices have managed to have a huge number of new patients from their marketing? What, you might ask yourself, is the magic formula to improve your marketing strategy? The answer
It is very important to have goals in your life – whether familial, work related or personal. They give you direction and purpose. Also, they usually need to be aligned, one goal to another. Many of your goals are going to be related to the making and spending of money, or depend on financing to
In computer terminology, you can “refresh” a page on your computer by clicking a button and it will update the page with the latest information available to it. This got me to thinking that sometimes I would like to click a button in myself and refresh my image or my skills or my knowledge on
One of the most stressful aspects of managing your life, job or business are those darn SURPRISES. Any job can include surprising catastrophes. You get sued, you get falsely accused of a wrongdoing, the market crashes, you find out an employee has been stealing from you, a crazy man is screaming at your receptionist and
IN A NEW DIRECTION?
STAGNATING? If you are not going up, you may be going down! Furthermore, have you ever noticed that nothing ever stays the same very long, if at all? Having analyzed over 6,000 practices one-on-one for potential growth, I have found that practices that are not growing are in fact slowly deteriorating – often because the
Have you ever been presented with a problem or difficult question that has you “floored” and you have NO idea how to solve it? You and your team are no doubt frequently confronted with the need to solve problems. There are many ways people tend to react to being dealt a difficult situation to solve:
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